Andrea Carter
Victoria,BC
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Organized and detail-oriented professional with extensive experience in retail and customer service. Skilled in problem-solving and multitasking to handle customer inquiries, process payments, and balance cash drawers. Committed to providing excellent customer service, managing inventory, and increasing sales.
Overview
6
6
years of professional experience
Work History
Traffic Control Person
G&E Contracting LP
Victoria
07.2023 - 01.2024
- Implemented traffic control plans and managed lane closures during major construction projects
- Monitored traffic signals in real-time, ensuring efficient flow during peak times
- Collaborated with local government agencies to ensure compliance with traffic regulations.
Traffic Control Person
KMF Traffic Solutions Ltd
Victoria
03.2023 - 07.2023
- Implemented traffic control plans and managed lane closures during major construction projects
- Monitored traffic signals in real-time, ensuring efficient flow during peak times
- Collaborated with local government agencies to ensure compliance with traffic regulations.
Keyholder/Team Leader
Thyme Maternity
Victoria
01.2020 - 07.2020
- Trained new employees, overseeing team performance and increasing efficiency
- Processed cash, credit, and debit transactions, maintained inventory, and managed online orders
- Managed cash, credit, and debit transactions with precision, maintaining accurate records and balancing cash drawers
- Processed customer returns promptly and efficiently, ensuring customer satisfaction and retention
- Managed inventory, including opening inventory boxes, restocking shelves, and ordering merchandise for the store
- Processed and shipped online orders in a timely manner, maintaining customer satisfaction and loyalty
- Supervised a team of 6 employees, delegating tasks and providing support to ensure smooth operations
- Completed store opening and closing procedures, ensuring security and adherence to company protocols.
Cashier
Canadian Tire
Victoria
08.2019 - 01.2020
- Assisted customers with purchases, operated cash registers, and promoted store loyalty programs
- Replenished merchandise, maintained sales floor appearance, and reconciled cash drawer
- Monitored self-checkout systems and provided assistance or intervention where required
- Maintained current knowledge of store promotions and highlighted sales to customers.
Serving Supervisor
Atria Senior Living
Victoria
06.2018 - 08.2019
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests
- Bussed and reset tables to keep dining room and work areas clean
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Diploma - Business Administration
Camosun College
07.2022
Skills
- Leadership: Demonstrated leadership abilities in supervising and coordinating teams in various roles
- Customer Service: Experienced in providing exceptional customer service, resolving conflicts, and addressing customer concerns
- Organization: Skilled in maintaining organized approaches to handle daily planning, scheduling, and inventory management
- Adaptability: Agile and adaptable, able to adjust to changing environments and handle unexpected situations
- Cash Handling: Experience in processing cash, credit, and debit transactions with accuracy and efficiency
- Training and Mentoring: Proficient in training and mentoring new employees, ensuring they understand company policies and procedures
- Communication: Effective communication skills, both verbal and written, demonstrated in interactions with customers, team members, and management
- Problem-Solving: Proven ability to identify and address issues promptly and effectively, ensuring smooth operations and customer satisfaction
- Technical Skills: Proficient in various software applications including MS Office Suite (Word, Excel, PowerPoint, Outlook), Google Docs, and electronic scheduling systems
- Inventory Management: Competent in managing inventory, including restocking shelves, ordering merchandise, and maintaining accurate records
- Two-Way Radio Proficiency
Timeline
Traffic Control Person
G&E Contracting LP
07.2023 - 01.2024
Traffic Control Person
KMF Traffic Solutions Ltd
03.2023 - 07.2023
Keyholder/Team Leader
Thyme Maternity
01.2020 - 07.2020
Cashier
Canadian Tire
08.2019 - 01.2020
Serving Supervisor
Atria Senior Living
06.2018 - 08.2019
Diploma - Business Administration
Camosun College
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