Andrea Calle
Burnaby
Summary
Passionate Customer Representative bringing top-notch skills in oral and written communication (English and Spanish), active listening and analytical problem-solving skills solving issues with appropriate escalation paths. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Bunzl Cleaning & Hygiene
01.2023 - Current
- Answered a constant flow of customer calls with minimal wait times.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Investigated and resolved customer inquiries and complaints quickly.
Public Relations
Cadena A
02.2020 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Managed over 50 client accounts such as Calvin Klein, Carter's, Nike, Adidas, etc.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Managed invoicing and payment processing operations.
Customer Service Agent
Unitel
10.2015 - 12.2019
- Entered customer interaction details in the sales system to track requests, document problems and record solutions offered.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Facilitated communications through management of inbound and outbound customer calls.
- Resolved over 20 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
- Compiled client profiles and entered information into operating system.
- Maintained long-term relationships with high net-worth clients.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Created effective marketing and trade show material to educate and engage prospective clients in cleaning and hygiene offerings.
- Investigated and resolved customer inquiries and complaints quickly.
Education
MBA - Business Administration
University Canada West
Vancouver, BC08.2024
BBA - Commercial Engineering
Universidad NUR
La Paz, Bolivia12.2020
BBA - Communication And Journalism
Universidad Del Valle
La Paz, Bolivia12.2010
Skills
- Escalation procedures
- Easy to adapt to company's software
- Detail-oriented
- Highly- Proficient in Ms Office and G-Suite
- Good Telephone Etiquette
- Strong Attention To Detail
- Customer Service
- Administrative Support
- High Level Of Accuracy
- Ticketing JIRA
- Certified Transporting Dangerous Goods
- Knowledge CRM systems
Timeline
Customer Service Representative
Bunzl Cleaning & Hygiene
01.2023 - Current
Public Relations
Cadena A
02.2020 - 11.2021
Customer Service Agent
Unitel
10.2015 - 12.2019
MBA - Business Administration
University Canada West
BBA - Commercial Engineering
Universidad NUR
BBA - Communication And Journalism
Universidad Del Valle
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