Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andrea Caciano

Brampton,Canada

Summary

Sales professional equipped for Sales Support Coordinator role. Adept at blending Administrative support with customer service to enhance sales team efficiency and drive results. Strong focus on teamwork, communication, and adaptability. Skilled in CRM systems, sales analytics and prices improvement. Reliable with results-driven mindset, always ready to pivot with changing priorities. Proficient in Salesforce, Microsoft Office, SAP, and process improvement initiatives.

Overview

26
26
years of professional experience

Work History

Sales Support Coordinator

Bell Mobility
05.2022 - Current
  • Provide day-to-day administrative coordination and support for Ontario government accounts and sales managers, ensuring compliance with vendor and internal pricing guidelines
  • Manage quote-building processes, handle escalations promptly, and collaborate with internal departments to resolve issues efficiently
  • Foster strong relationships with sales management, external clients, and cross-functional teams to support seamless operations
  • Ensure timely project completion by independently managing customer requests, meeting deadlines, and addressing issues proactively

Incident Management Coordinator

Bell Mobility
01.1999 - 05.2022
  • Served as the primary liaison for Bell Mobility Radio Customers, overseeing system operations, equipment tracking, and service order processing
  • Coordinated dispatch of sub-contractors, tracked equipment logistics, and maintained accurate service records to support administrative efficiency
  • Processed customer payments, reconciled sales orders with quotes, and ensured data accuracy in internal systems
  • Supported sales teams by managing change orders and contributing to annual revenue growth through effective administrative processes

Education

Bussiness Administration Degree

Humber College
Etobicoke, ON
04-1996

Skills

  • Sales training
  • CRM software expertise
  • Customer relationship management
  • Customer order management
  • Teamwork and collaboration
  • Sales strategy development

Languages

English

Timeline

Sales Support Coordinator

Bell Mobility
05.2022 - Current

Incident Management Coordinator

Bell Mobility
01.1999 - 05.2022

Bussiness Administration Degree

Humber College

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Andrea Caciano