ANDREA CABRERA
Calgary,AB
Summary
Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
15
15
years of professional experience
Work History
Cleaning Professional
Airbnb
02.2022 - Current
- Delivered quality customer service to address urgent needs and cleaning requests.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Performed regular maintenance and repairs on various cleaning tools and equipment.
- Provided assistance to other staff members with cleaning of difficult areas.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Dental Assistant
Espacio Clinico Odontologico
01.2009 - 05.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Prepared patient x-rays and images for dentist review.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Prepared patient X-rays and images for review by dentist.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Customer Service Specialist
Secretary Of Foreign Relations
06.2014 - 10.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Regulatory Validation
- Responsible for reviewing and monitoring link offices
- Ensuring Compliance with regulations
- Providing Public assistance
- Consular Proteccion Department for nationals Abroad
Education
International Business -
Universidad De La Salle Bajio
Mexico06.2009
Skills
- Active Listening
- Excellent Comunication
- Planning and Coordination
- Microsoft Office
- Team Work and Collaboration
- Flexible and Adaptable
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Cleaning Professional
Airbnb
02.2022 - Current
Customer Service Specialist
Secretary Of Foreign Relations
06.2014 - 10.2019
Dental Assistant
Espacio Clinico Odontologico
01.2009 - 05.2022
International Business -
Universidad De La Salle Bajio
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