Andrea Cabasi
Los Angeles
Summary
Dynamic Medical Assistant with proven expertise at Wong Chiropractic, excelling in patient care and scheduling. Skilled in HIPAA compliance and medical terminology, I fostered strong patient relationships, enhancing satisfaction and referrals. Committed to delivering exceptional customer service while streamlining office efficiency and promoting a welcoming atmosphere.
Overview
1
1
year of professional experience
Work History
Medical Assistant
Wong Chiropractic
02.2024 - 08.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk.
- Educated patients by providing treatment option information and advice on self-care and injury prevention.
- Improved office efficiency by organizing patient records and ensuring easy access for chiropractors.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Host
Outback Steakhouse
05.2023 - 12.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Opened and closed seating sections according to volume of guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Advised customers about special offerings and menu items to help drive sales.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Education
Bachelor Of Science In Nursing - Nursing
West Coast University
12215 Victory Blvd, North Hollywood, CA 91606Oakmont High School
1710 Cirby Way, Roseville, CA 9566105.2024
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Direct patient care
Accomplishments
- Certified Medical Assistant – Completed Medical Assisting Program during senior year of high school, graduated with certificate and honor cord (2024)
- American Heart Association CPR/AED & First Aid Certified – BLS CPR/AED and Basic First Aid Certification (2023)
- IB Learner of the Month – Recognized as “Inquirer” of the Month at Eich Middle School for academic curiosity and initiative (2017)
- Character Awards Recipient – Earned awards for Trustworthiness, Citizenship, Fairness, and Responsibility at Stoneridge Elementary School (2016)
- High School Diploma – Graduated from Oakmont High School, Roseville, CA (2024)
Additional Information
Extracurricular Activities
- Active Church Member
Attend church services and participate in community activities twice a week, contributing to a supportive and faith-based environment - PAC Club Member – California State University, Long Beach
Participate in the Pilipino American Coalition (PAC), engaging in cultural events, leadership activities, and student community involvement
Timeline
Medical Assistant
Wong Chiropractic
02.2024 - 08.2024
Host
Outback Steakhouse
05.2023 - 12.2023
Bachelor Of Science In Nursing - Nursing
West Coast University
Oakmont High School
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