Andrea Bursey
Corner Brook,NL
Summary
I am currently a Financial Services Manager with a proven track record at Fairway Honda, recognized for achieving Grand Master status for seven consecutive years. Expert in customer service and credit analysis, fostering strong client relationships while consistently exceeding sales targets. Adept at problem-solving and time management, driving efficiency and satisfaction in fast-paced environments. I would love the opportunity to sit and discuss the excellent opportunity at Western Toyota.
Overview
28
28
years of professional experience
Work History
Financial Services Manager
Fairway Honda
Corner Brook, NL
10.2015 - Current
- Obtain and submit credit applications, Check submitted financial documentation for accuracy and integrity ensuring all policies and procedures are followed
- Ensure that customers are presented with all warranty and protection/peace of mind options when purchasing their vehicles. Be aware of and achieve individual sales targets.
- Annual training/re-certification and courses to keep product knowledge a priority
- Work with accounting staff to efficiently coordinated month-end closing and reporting activities.
- Mentored and trained multiple other financial services managers.
- Read and review credit bureau reports
- achieved Honda Canada Council of sales every year, and Grand Master status the past 7 years. This is awarded for providing outstanding customer service as well as maintaining a high level of Honda Plus warranty sales and lease end protection.
- Maintained strict confidentiality of bank records and client information.
- Developed strong relationships with customers through high levels of customer service.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for funding.
- Assisted customers in understanding loan terms and protections to make informed decisions.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Member Service Consultant 3
Newfoundland and Labrador Credit Union
Corner Brook, NL
06.2007 - 10.2015
- Provided personalized financial consultations to members, identifying opportunities for improved financial management.
- Contributed to branch performance goals by consistently meeting or exceeding individual sales targets.
- Enhanced member satisfaction by addressing and resolving inquiries in a timely manner.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Examined customer loan applications for loan approvals and denials.
- Advised clients on mortgage, education and personal loans.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
- Cultivated lasting relationships with satisfied clients that led to repeat business as well as referrals from friends or family members.
Manager
Reitmans
Corner Brook, NL
03.2004 - 06.2007
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and customers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Trained and developed new employees for ease of transition into team.
General Manager
ICT Group
Halifax, NS And Corner Brook NL
01.1997 - 03.2004
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed process controls and metrics for daily management of call center.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Reduced average handle time through the implementation of effective call handling techniques and scripts.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Promoted employee engagement by recognizing outstanding performance and rewarding top performers accordingly.
Education
Grand Falls Academy
Grand Falls Windsor NLSkills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Customer service-focused
- Active listening
- Adaptability and flexibility
- Decision-making
Timeline
Financial Services Manager
Fairway Honda
10.2015 - Current
Member Service Consultant 3
Newfoundland and Labrador Credit Union
06.2007 - 10.2015
Manager
Reitmans
03.2004 - 06.2007
General Manager
ICT Group
01.1997 - 03.2004
Grand Falls Academy