Andrea Bryant

• Facilitating and delivering support for catalog sales within our service team.
• Engage in daily communication with the Service Team and actively interact with potential and current customers.
• Processing orders for catalog products, monitoring shipment statuses, and delivering pertinent information to customers.
• Calculate daily, weekly, and monthly catalog sales to evaluate growth and ensure adherence to projected targets.

• Addressed customer inquiries through telephone communication and delivered timely resolutions to their concerns.
• Data entry into the SAP Customer Interaction Center (CIC) system.
• Conducting outbound calls to collect information and provide follow-up support to effectively address and resolve customer inquiries.
• Providing exemplary Customer Resolution Framework (CRF) support to regional partners for effective resolution of issues.

• Coordinated and scheduled interior remodels for kitchens and bathrooms, working collaboratively with installers, vendors, and clients to facilitate efficient project execution.
• Preparing and arranging materials before delivery.
• Establishing and nurturing relationships through effective communication.
• Facilitating the training and development of employees about programs and systems.

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• Engaged directly with clients to provide assistance with credit options and to address any concerns related to their accounts.
• I was responsible for overseeing the management of sales updates and ensuring effective communication with customers.

• Facilitating the coordination and scheduling of installations with installers, vendors, and clients.
• Conducting a thorough review and management of the completed sales documentation.
• Facilitating the preparation and organization of orders while conducting a review to ensure accuracy.
• Verify customer satisfaction upon the completion of the project.

• Provided expert-level customer service, coordinated merchandising displays, and administered inventory management with precision.
• Promoting sales initiatives to meet established sales objectives.
• Providing guidance and support in the training of new associates.

• Assisting customers in making informed selections regarding departmental choices.
• Executed the stocking and loading of merchandise.

• Efficient and courteous customer service.
• Management of financial transactions and cash register operations.