Andrea Brazeau
Toronto,Canada
Summary
Experienced with retail store operations, focusing on security and efficiency. Utilizes leadership abilities to train and guide staff, fostering a collaborative work environment. Knowledge of inventory management and customer service practices, ensuring smooth daily operations and high customer satisfaction.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Key Holder/ Customer Experience Manager
Anthropologie
12.2024 - Current
- Work with clients and team members to ensure customer service is the priority on the sales floor to ensure customer loyalty and driving sales.
- Conducted inventory management tasks, including stock replenishment and loss prevention measures.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Push sales through effective communications of KPIs (ATV, UPT, Conversion) and empowering sales associates to increase KPIs with a daily sales focus.
- Managed store personnel by delegating tasks and supervising daily operations.
- Trained and mentored new staff on sales techniques and operational best practices.
- Supervised daily store operations to ensure optimal customer service and adherence to company standards.
- Managed cash handling procedures, including till reconciliation and deposit preparation.
Stylist and Key Holder
Boutique La Muse
06.2023 - 11.2024
- Provide product knowledge to customers and coworkers through research on brands and values of the independent brand La Muse carries
- Work the Point of Sales system to support time efficient transactions while maintaining elevated customer service.
- Maintain a clean and functional work environment by daily and weekly cleaning procedures and the organization of the sales floor and back stock.
- Support in operational tasks such as shipment and inventory.
- Collaborated with team to curate seasonal collections reflecting current fashion trends.
- Trained junior stylists on brand standards and customer engagement techniques.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Styled clients' wardrobes to enhance personal aesthetics and boost confidence.
- Provided personalized styling consultations to ensure client satisfaction and retention.
- Assisted in managing inventory, ensuring timely restocking of popular items.
- Acted as manager on duty and keyholder as needed.
Seasonal Sales Associate
The Home Depot
03.2023 - 06.2023
- Support customers by researching compatible products to their current purchase.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in product selection, providing tailored recommendations based on needs.
- Maintained inventory accuracy through regular stock checks and organization of merchandise displays.
- Solved customer challenges by offering relevant products and services.
Placement Student
Working Women Community Centre
09.2021 - 05.2022
- Perform administrative tasks such as meeting minutes, program coordination, and scheduling of virtual seminars and programs.
- Communicate with clients in a professional and timely manner.
- Developed educational programs tailored to the needs of diverse community members.
- Assisted in organizing workshops and events to empower women through skill development.
- Facilitated group discussions to foster a supportive environment among participants.
- Monitored program participation and gathered feedback for continuous improvement initiatives.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Self-motivated, with a strong sense of personal responsibility.
Education
Honors Diploma - Social Service Work
Centennial College
09.2020 - 06.2022
High School - French Immersion
Leaside High School
09.2015 - 06.2019
Skills
- Customer Service
- Problem Solving
- Task delegation
- Cash handling
- Training and mentoring
- Store maintenance
- Bank deposits
- Critical thinking
- Personal shopping
- Fabric awareness
LANGUAGES
English
Native or Bilingual
French
Limited Working
Interests
Participated in acultural exchange program and homestay at a working farm Music Fashion and Style
Timeline
Key Holder/ Customer Experience Manager
Anthropologie
12.2024 - Current
Stylist and Key Holder
Boutique La Muse
06.2023 - 11.2024
Seasonal Sales Associate
The Home Depot
03.2023 - 06.2023
Placement Student
Working Women Community Centre
09.2021 - 05.2022
Honors Diploma - Social Service Work
Centennial College
09.2020 - 06.2022
High School - French Immersion
Leaside High School
09.2015 - 06.2019
AWARDS
Honors Diploma of Social Service Work - Centennial College., Placement Certificate – Working Women Community Centre (WWCC)