Andrea Berumen
Los Angeles
Summary
Highly experienced [Job Title] known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service
Swap Meet
08.2017 - Current
- Under the direction of an assigned administrator, oversee and provide on-site leadership to staff and vendors on Flea Market days of operations; maintain office operation during the work week as assigned; work collaboratively with the assist in developing goals, objectives, and procedures relative to the Flea Market and its operations
- Provided exceptional customer service for ideal experiences.
- Utilized customer feedback to improve customer service.
- Provided excellent customer service while meeting challenging time goals.
- Welcomed and greeted guests and delivered outstanding customer service.
- Displayed very good communication and customer service skills.
- Greeted customers warmly to provide exceptional customer service.
- Provided language translation services for customer service inquiries.
Patio Host
Universal Studios
12.2021 - 03.2022
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Store Associate
Party City Corporation
10.2021 - 10.2021
- Temporary job during the peek season of October for Halloween
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained tidy and organized store to comply with cleanliness standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
East Los Angeles community college
Monterey Park, CA06.2023
Peer Partner Certification - Peer Support Specialist
Painted Brain
Los Angeles, CA09-2024
Skills
- Sales
- Microsoft Word
- Customer service Computer Skills
- English Google Docs
- Heavy Lifting Inventory Control
- Spanish Writing Skills
- English Spanish
- English
- Host/Hostess
- Microsoft Office
- Customer service
- Cleaning Experience
- Customer service and retention
- Customer service and satisfaction
- Providing customer service
- Retail experience
- Retail sales customer service
- Stocking supplies and retail products
- Retail loss prevention
- Merchandise display
- Conflict resolution
- Store opening and closing
- Problem-solving
- Verbal and written communication
- Inventory tracking
- Teamwork and collaboration
Certification
- peer support specialist training
- park sanitation training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patio Host
Universal Studios
12.2021 - 03.2022
Store Associate
Party City Corporation
10.2021 - 10.2021
Customer Service
Swap Meet
08.2017 - Current
East Los Angeles community college
Peer Partner Certification - Peer Support Specialist
Painted Brain
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