Andrea Berger
Moose Jaw,SK
Summary
Dynamic professional with a proven track record in technical assistance and clerical support at SaskTel, showcasing exceptional skills in Oracle SQL Developer and effective communication. Excelled in translating technical requirements, enhancing quality assurance, and streamlining project execution. Renowned for meticulous attention to detail and the ability to manage multiple tasks efficiently, ensuring client satisfaction and operational excellence. Dependable and hardworking professional skilled in keeping interior and exterior spaces clean and well-maintained. Accustomed to sweeping, mopping, vacuuming floors, restocking bathrooms, removing trash, cleaning windows and completing all other types of routine and deep cleaning.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Commercial Cleaner
Bee Clean
Moose Jaw, Saskatchewan
01.2023 - Current
- Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
- Cleaned and sanitized restrooms using appropriate cleaning products.
- Cleaned windows and glass railings.
Technical Assistant
SaskTel International
Regina, Saskatchewan
01.2000 - Current
- Liaises with internal and external business partners to assist with project activities involving requirements, design specifications, testing, problem analysis, and resolution.
- Translates needs between technical teams and business teams to ensure quality assurance.
- Responsible for the development and execution of test plans and test cases based on requirements, use cases, and design elements.
- Ensures traceability between requirements, design, and test plans, cases.
- Performs application system testing to ensure quality control and quality assurance.
- Responsible for tracking and reporting test results throughout projects.
- Delivers exceptional client service, and provides ongoing support and consulting services to ensure overall client satisfaction.
- Assists customers through the testing, conversion, and implementation process when upgrading existing or implementing new SI applications.
- Participates in the coordination of external resources as required.
- Researches, designs, develops, and delivers (in-class and/or remotely) product-specific content, including writing, editing, creating, and updating training material.
- Develops and designs multiple formats of learning.
- Analyzes and troubleshoots system and process defects, documents, and tests to resolution.
Clerical Associate - Assignment Centre
SaskTel
Regina, Saskatchewan
01.1998 - 01.2000
- Provided assignment of outside facilities for all city and district subscribers; analyze service order requirements and refer to originator or verifier for correction and/or possible due date change when no facilities are available
- Administered and monitored MARTENS for accurate facility records and provide support for Martens operations to various departments
- Researched provincial grid plans and urban maps for correct addresses, preferred cable counts and proper ready access terminal locations
- Prepared defective pair, congested and ESFR (Exchange Service Facility Requisition) reports when no outside plant facilities are available
- Consult with engineers and cable test to determine availability of facilities and advise appropriate sales office/verifier of possible due date change
- Completed Line and Station transfer forms when facilities are changed in MARTENS
- Assisted with ongoing training of peers for MARTENS, Power Scope and Trust
- Responsible for sign-off of monthly orders in MARTENS
- Back up assignor for SaskTel group and Centrex Express
Clerical Associate 1
SaskTel
Regina, Saskatchewan
01.1997 - 01.1998
- Composed business letters
- Filing
- Maintained employee timesheets
- Ordered office supplies
- Tracked customer information
- Set up videoconferences
- Ran various reports
- Supported Tier I and Tier II managers
Education
Office Education Certificate -
Siast Wascana Institute
Regina, Saskatchewan03.1997
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Oracle SQL Developer
- Quality Center (ALM)
- Housekeeping skills
- Glass and window washing
- Surface dusting
- Sanitization techniques
- Detail Oriented
- Critical Thinking
- Multitasking
- Groundskeeping
- Inventory Management
- Effective communication
Certification
- Serve it Right
- Business Analysis
Timeline
Commercial Cleaner
Bee Clean
01.2023 - Current
Technical Assistant
SaskTel International
01.2000 - Current
Clerical Associate - Assignment Centre
SaskTel
01.1998 - 01.2000
Clerical Associate 1
SaskTel
01.1997 - 01.1998
- Serve it Right
- Business Analysis
Office Education Certificate -
Siast Wascana Institute
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