Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Andrea Ayotte

Goulais River,Ont

Summary

With a proven track record at Blockhouse Pub, I excel in delivering exceptional customer service and mastering menu memorization, enhancing guest experiences. My ability to foster team collaboration and employ effective sales techniques has significantly boosted customer satisfaction. Renowned for a strong work ethic and hospitality service expertise, I consistently achieve and surpass goals.

Overview

16
16
years of professional experience

Work History

Server

Blockhouse Pub
12.2024 - 02.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Server

Wimpys Diner
03.2009 - 05.2011
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Line Cook

Blockhouse Pub
04.2022 - 02.2025
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.

Driving Instructor

Our Driving School
10.2019 - 01.2022
  • Evaluated student performance and documented progress and goals.
  • Established trust with parents by maintaining transparent communication about their child''s progress and areas of improvement.
  • Scheduled appointments with students for driving lessons.
  • Supported student drivers in hands-on road training.
  • Verified proper use of safety restraints by vehicle occupants to comply with State law.
  • Offered timely commands to assist student driver in steering or braking to avoid accidents.
  • Assisted students in overcoming driving-related anxiety through patient guidance and confidence-building exercises.
  • Fostered an inclusive learning environment that accommodated diverse backgrounds, skill levels, and learning styles among students.
  • Maintained accurate student records to meet DOT requirements.

Server

Northwinds Restaurant
06.2015 - 08.2019
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Contributed to inventory management by monitoring stock levels.
  • Built rapport with guests to enhance their dining experience and encourage return visits.

Server

Stokley Creek Lodge
01.2013 - 03.2013

Seasonal. Worked here on and off for several seasons


Served Family style meals in a cross country ski lodge.


Made sure special diets were given to correct guests


Cork wine, serve beverages, fill water glasses, coffee, butter….etc.


Set all tables to eat family/formal dining style


Polish glasses and silverware.


Fold napkins, put in proper bleaching bins at night.


Do dishes and clean kitchen.

Education

Certificate - Photography

Sault College of Applied Arts And Technology
Sault Ste. Marie, None
06.2016

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Menu memorization
  • Hospitality service expertise
  • Professional appearance
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Sales expertise
  • Order accuracy
  • Sales techniques

Languages

English
Full Professional

Timeline

Server

Blockhouse Pub
12.2024 - 02.2025

Line Cook

Blockhouse Pub
04.2022 - 02.2025

Driving Instructor

Our Driving School
10.2019 - 01.2022

Server

Northwinds Restaurant
06.2015 - 08.2019

Server

Stokley Creek Lodge
01.2013 - 03.2013

Server

Wimpys Diner
03.2009 - 05.2011

Certificate - Photography

Sault College of Applied Arts And Technology
Andrea Ayotte