Andrea Ayotte
Goulais River,ON
Summary
Proven multitasker and exceptional communicator, I enhanced customer satisfaction and streamlined operations at Blockhouse Pub. Leveraging skills in guest engagement and food safety practices, I successfully managed high-volume dining environments, significantly improving service efficiency. My ability to foster team collaboration and prioritize tasks effectively contributed to a positive and productive workplace.
Overview
10
10
years of professional experience
Work History
Server/Linecook
Blockhouse Pub
04.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Linecook/Server
Blockhouse Pub
04.2022 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Server
Stokley Creek Lodge
12.2016 - 06.2023
- Cultivated warm relationships with regular customers
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Rehibilation Driving Instructor
Our Driving School
10.2019 - 01.2022
- Evaluated student performance and documented progress and goals.
- Established trust with parents by maintaining transparent communication about their child''s progress and areas of improvement.
- Scheduled appointments with students for driving lessons.
- Promoted proactive problem-solving approaches among students, empowering them to make informed decisions in complex driving scenarios.
- Supported student drivers in hands-on road training.
- Ensured all vehicles were well-maintained, clean, and properly equipped according to state regulations for optimal safety during lessons.
- Conducted regular evaluations of student performance to identify areas needing further attention or adjustment in teaching approach.
- Developed tailored lesson plans for each student, addressing their individual needs and weaknesses.
- Improved student driving skills by utilizing effective teaching methods and personalized instruction.
- Built strong rapport with students, fostering a positive learning environment and encouraging open communication.
Server
Northwinds
06.2015 - 08.2019
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Streamlined order-taking process to minimize wait times for diners.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Improved dining experience by providing prompt, attentive service to guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
Education
Certificate - Driving Instructor
Humber College
Toronto, None10-2019
Certificate - Photography
Sault College of Applied Arts And Technology
Sault Ste. Marie, None06-2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Food safety practices
- Table bussing
- Suggestive selling
- Allergy awareness
- Beverage preparation
Languages
English
Full Professional
Timeline
Server/Linecook
Blockhouse Pub
04.2022 - Current
Linecook/Server
Blockhouse Pub
04.2022 - Current
Rehibilation Driving Instructor
Our Driving School
10.2019 - 01.2022
Server
Stokley Creek Lodge
12.2016 - 06.2023
Server
Northwinds
06.2015 - 08.2019
Certificate - Driving Instructor
Humber College
Certificate - Photography
Sault College of Applied Arts And Technology
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