Andrea Arrowsmith
Summary
Talented leader and strong problem-solver with talents leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Law Clerk
LERNERS
07.2022 - 03.2024
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Request, review and summarize complex data
- Exchange and review correspondence with third parties
- Drafting, editing and revising various complex reports and documents
- Participate in meeting taking details minutes and notes
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Law Clerk
Thomson Rogers LLP
09.2020 - 06.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Draft and revise various court documents
- Prepare assessable disbursements and prepare final accounts
- Exchange and review correspondence with third parties
Law Clerk
Black Sutherland LLP
11.2019 - 09.2020
- Maintained professional, organized, and safe environment for employees and clients
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Processed customer orders and accurately handled payment transactions.
- Schedule meetings, conference calls with counsel, Mediations and Examinations for Discovery
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Maintaining and managing counsel's calendar
- Prepare and finalize accounts
- Draft and revise various documents
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Law Clerk
D'Angela Fox Vanounou
07.2015 - 11.2019
- Draft and revise various court documents such as Pre-Trial Memorandum, Affidavit of Documents, Motion Records, Statement of Claim, and Trial Records as requested
- Maintain and manage counsel's calendar
- Trial Preparation including preparing summons to witness, Notice of Intent and document briefs.
- Developed a reputation for professionalism and reliability, frequently entrusted with sensitive information and high-stakes assignments.
- Demonstrated exceptional attention to detail when reviewing contracts, leases, and agreements for accuracy and compliance with applicable laws.
- Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Legal Assistant/Law Clerk
Shekter Dychtenberg LLP
09.2009 - 07.2015
- Opened new client files in PC Law and Word
- Draft and revise various complex documents such as Pre-Trial Memorandum, Affidavit of Documents, Motion Record, Statement of Claim, and Trial Records as requested
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Prepare accounts, enter dockets, draft letters and memos
- Schedule client meetings, Mediations, Examinations for Discovery and FSCO Mediations using the eCalendar.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Customer Service Supervisor
Various
01.2000 - 09.2009
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
Legal Administration Advanced Diploma Program
Durham College
Oshawa, ON06.2009
Skills
⦁ Enthusiastic, outgoing, reliable, friendly, hard working, quick learner and self-motivated, strong problem solving skills
⦁ Excellent team player as well as independent worker
⦁ Strong written and verbal communication skills, organizational skills, excellent time management skills, attention to detail and ability to meet deadlines, excellent customer service skills as well as extensive administrative experience,
⦁ Proficient knowledge of Microsoft Word Microsoft Office, PowerPoint, Excel, Outlook
Timeline
Law Clerk
LERNERS
07.2022 - 03.2024
Law Clerk
Thomson Rogers LLP
09.2020 - 06.2022
Law Clerk
Black Sutherland LLP
11.2019 - 09.2020
Law Clerk
D'Angela Fox Vanounou
07.2015 - 11.2019
Legal Assistant/Law Clerk
Shekter Dychtenberg LLP
09.2009 - 07.2015
Customer Service Supervisor
Various
01.2000 - 09.2009
Legal Administration Advanced Diploma Program
Durham College