Determination of ongoing eligibility for the Income Support program
Issue benefits to clients in accordance with program policy and legislation
Answer Income Support recipient and service provider questions via a high volume call centre model
Assess and determine needs and eligibility for requested benefits/services and provide referrals to community resources/programs/appropriate intervention services
Provide crisis support to recipients while utilizing problem solving and de-escalation skills to assist the client in finding resources and solutions to their individual and unique circumstances
Review and process Annual Reports, Automated Reporting Cards, ARC holds, tasks and a variety of documents that are submitted to Alberta Works
Determine and calculate overpayments, the need for a fraud referral and draft repayment agreements
Collaborate with Income Support recipients to identify and discuss needs, program expectations and options for addressing their needs while reviewing and supporting their progress in working towards these required
PARKLAND COMMUNITY LIVING AND SUPPORTS SOCIETY
Residential Supervisor
06.2021 - Current
Job overview
Delegate daily responsibilities to team members and supervise all house details and program delivery
Ensure that policy, procedure and legislation is respected and followed
Manage household and individual finances
Communicate with the Program Coordinator to provide information and updates on significant events and affairs within the program, as well as collaboration with outside agencies and stakeholders
Manage, coach, mentor and evaluate team members
Plan and provide supports and care for individuals with developmental disabilities and complex needs with individual choice and least restrictive procedures in mind
Scheduling within staffing model, legal documentation and use of Sharevision, planning, following of safety protocols, completing payroll process within timelines
Monitor and ensure compliance with the collective agreement
HERITAGE FAMILY SERVICES
Team Lead
09.2020 - 06.2021
Job overview
Build relationships with youth and team members in order to create genuine connection and collaboration
Plan and organize daily activities, outings, appointments and ensure all needs are being met
Delegate daily responsibilities to team members and supervise all house details
Create programming and activities which are focused on the youth’s needs, cultural and community connections
Administration of medication, daily documentation including ETO, significant and critical incident reporting
Intake, assessment and discharge reporting, case planning, progress reports
Ensure expectations and communication are clearly outlined for youth and staff, communicate with the Program Coordinator to provide information and updates on significant events and affairs within the program, as well as collaboration with outside agencies and stakeholders
RED DEER PUBLIC SCHOOL DISTRICT
Community Liaison Worker
09.2014 - 05.2020
Job overview
Participate as a member of a multi-disciplinary, educational support team to assist students and their families in academic, behavioral, social and emotional growth while liaising with district specialists, special education staff and community supports
Assessment of student and family needs in order to apply programming/accommodations/support to assist in promoting success in all domains
Maintain a student–centered approach to practice, develop relationship and trust with youth and their families while treating individuals with respect and integrity at all times during the provision of supportive counselling, advocacy and advising
Assessment and management of a caseload of 100 students for provision of supports and strategies to achieve personal success
Provision of psychoeducational groups to students, parenting sessions and informative presentations to district staff
Person centered, strength based and holistic approach to teaming with individuals to create change together
District focus on Trauma Informed Practice
Ensure integrity of files and document relevant information for statistics and reporting to funders
MCMAN YOUTH, FAMILY AND COMMUNITY SERVICES ASSOCIATION
Foster Care Placement Coordinator
07.2011 - 04.2012
Job overview
Coordinated all aspects of foster care placements: evaluated the needs of the children and families, accessed assessments, provided skills training to foster parents, referrals, documentation and reporting, adherence to legislation, policy and procedure, while ensuring placement suitability
Built positive and ongoing relationships with both foster parents and the children in their care
Integrated fully into a highly team-oriented work culture that also required the ability to work in a self-directed manner
Team Lead and Recovery Coordinator at Alberta Emergency Management Agency (AEMA), Public Safety and Emergency Services, Government of AlbertaTeam Lead and Recovery Coordinator at Alberta Emergency Management Agency (AEMA), Public Safety and Emergency Services, Government of Alberta