Open To Work
Andrea Alvarez
Bakersfield
Work Preference
Summary
Dynamic management professional with a focus on maximizing revenue and improving guest satisfaction through strategic planning and effective team leadership. Proven ability to streamline operations, manage budgets, and implement marketing initiatives that enhance visibility and attract customers. Ready to deliver results in a management capacity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Super 8
Bakersfield
01.2020 - Current
- Supervised hotel operations, including guest services, housekeeping, maintenance, and financial performance.
- Developed strategic plans that increased revenue, improved occupancy rates, and elevated guest satisfaction.
- Recruited and trained staff to deliver exceptional customer service and uphold high standards.
- Ensured compliance with safety protocols and brand standards through proactive policy design.
- Managed budgets and controlled expenses, analyzing financial reports to support profitability.
- Coordinated marketing initiatives to enhance hotel visibility and attract guests.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Developed service and sales strategies to improve retention and revenue.
- Implemented employee recognition programs that motivated staff and aligned efforts with organizational goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Formed and sustained strategic relationships with clients.
- Structured HR consulting services to support clients during organizational developments and changes.
Clerk
Bolthouse Farms
Bakersfield
01.2019 - 01.2020
- Received, inspected, and recorded incoming shipments, ensuring accuracy and completeness of orders.
- Utilized inventory management systems to track and update inventory levels, ensuring proper stock.
- Conducted regular inventory audits to reconcile physical stock with system records and investigate discrepancies.
- Collaborated with cross-functional teams, such as procurement and logistics, to ensure smooth operations and efficient order fulfillment.
- Bakersfield, Ca
Front Desk Assistant Manager
Super 8
Bakersfield
01.2015 - 01.2018
- Supervised front desk staff, providing guidance and training to uphold high service standards and enhance guest experience.
- Handled guest inquiries, requests, and complaints promptly and professionally, resolving issues to ensure guest satisfaction.
- Coordinated guest check-ins and check-outs, ensuring accuracy of reservations, billing, and room assignments.
- Assisted in preparing reports and analyzing data to implement strategies that optimized front desk performance.
- Bakersfield, Ca
Education
Diploma -
Highland highschool
01-2007
Skills
- Sales forecasting
- Business development
- Strategic planning
- Inventory management
- Customer management
- Performance evaluation
- Quality assurance
- Change management
- Staff recruitment
- Team leadership
- Leadership
- Problem solving
- Time management
- Employee training
- Microsoft Word proficiency
- Administrative support
- Brand management
- Profit analysis
Languages
Spanish
Professional
Certification
- Wyndham Management certificate
Timeline
General Manager
Super 8
01.2020 - Current
Clerk
Bolthouse Farms
01.2019 - 01.2020
Front Desk Assistant Manager
Super 8
01.2015 - 01.2018
Diploma -
Highland highschool