Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Andrea Alvarado Gómez

Toronto,ON

Summary

Dynamic professional with extensive experience in customer service and staff training, notably at Tierra Burrito S.L. Proven ability to enhance operational efficiency and accuracy in cash handling. Recognized for fostering a positive work environment and developing team performance through effective supervision and mentorship. Committed to delivering exceptional service and driving results.

Overview

6
6
years of professional experience

Work History

Manager's Assistant

Tierra Burrito S.L
08.2024 - 04.2025
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Established administrative work procedures to track staff's daily tasks.

Shift Manager

Kentucky Fried Chicken
10.2022 - 07.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.

Cashier

Kentucky Fried Chicken
05.2021 - 10.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Waiter's Assistant

Hotel Florida Norte
07.2019 - 03.2020
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed payments for orders and provided customers with change.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Assisted wait staff with timely food delivery and guest requests.

Receptionist

Hotel Florida Norte
04.2019 - 06.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.

Education

Bachelor Of Business -

ÍES Calderon De La Barca
Madrid,Spain
06.2022

Skills

  • Customer service
  • Money handling
  • Staff training and development
  • Staff supervision
  • Staff development

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Manager's Assistant

Tierra Burrito S.L
08.2024 - 04.2025

Shift Manager

Kentucky Fried Chicken
10.2022 - 07.2024

Cashier

Kentucky Fried Chicken
05.2021 - 10.2022

Waiter's Assistant

Hotel Florida Norte
07.2019 - 03.2020

Receptionist

Hotel Florida Norte
04.2019 - 06.2019

Bachelor Of Business -

ÍES Calderon De La Barca

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Andrea Alvarado Gómez