Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANDREA ACHEAMPONG

Brantford,Ontario

Summary

PROFILE: Excellent communication and interpersonal skills Reliable, loyal and hard working Self-motivated; knows what it takes to get the job done Highly adaptable at learning and understanding new procedures and techniques Outstanding verbal and written skills Able to work under pressure Organized and Detailed- orientated RELEVANT EXPERIENCE: Customer Service & Sales: Excellent customer problem-solving skills Handled customer inquiries and complaint; successfully resolved problems Professional attitude towards customer satisfaction, resulting in excellent reputation with customers Responsible, capable and hardworking Able to access the needs of others Administrative Skills: Great at handling and filing paperwork accurately and neatly Computer literate Proficient in the following MS Office: Word, Excel and PowerPoint Excellent verbal and written communication Leadership & Management Skills: Experienced at organizing and taking action when needed Quality, detail and cost orientated with proven ability to identify, analyze and solve problems Demonstrated ability to motivate, increase productivity while team building and leading by example Confident in my experience, knowledge, and ability to make things run smoothly Able to function independently and within a group setting Learning & Problem Solving: Highly adaptable at learning and understanding new procedures Skilled in handling the public with professionalism and skill Goal-driven individual with excellent productivity Excels in high demand and fast pace environments.

Overview

10
10
years of professional experience

Work History

Development Support Worker

Hatt's Off Inc
07.2019 - Current
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Encourage independence and self-sufficiency in daily activities.
  • Maintain accurate and up-to-date records of care provided, progress, and incidents.
  • Communicate effectively with supervisors, healthcare providers, and families.

General Laborer

Ferrero Rocher - Kelly's
05.2018 - 06.2019
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Assisted team members with tasks that require group effort.
  • Performed general housekeeping and cleaning tasks.
  • Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.

Pharmacist Assistant

Castlemore Pharmasave
01.2014 - 05.2017
  • Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
  • Answered customer phone calls to address questions and provide assistance with prescriptions.
  • Tracked pharmacy inventory and reported medication numbers to lead pharmacists.
  • Operated cash register and performed front counter tasks to facilitate daily operations.

Team Member

Tim Hortons
01.2016 - 09.2016
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Education

Bachelor of Arts - Health Studies

Wilfrid Laurier University
Brantford, ON
12.2024

High School Diploma -

St. Marguerite D’Youville Catholic S.S
Brampton, ON
06.2014

Skills

  • Excellent verbal and written communication skills to interact with effectively
  • Understanding of company policies and procedures to provide consistent and compliant customer service
  • Proficiency in data entry and accurate record-keeping
  • Able to multitask and manage several tasks simultaneously
  • Ability to work effectively in a team-oriented environment
  • The ability to empathize with individuals and show understanding and compassion in difficult situations

Timeline

Development Support Worker

Hatt's Off Inc
07.2019 - Current

General Laborer

Ferrero Rocher - Kelly's
05.2018 - 06.2019

Team Member

Tim Hortons
01.2016 - 09.2016

Pharmacist Assistant

Castlemore Pharmasave
01.2014 - 05.2017

Bachelor of Arts - Health Studies

Wilfrid Laurier University

High School Diploma -

St. Marguerite D’Youville Catholic S.S
ANDREA ACHEAMPONG