Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andre Walker

Inside Sales
Brampton

Summary

Dynamic customer-focused professional with a proven ability to resolve issues, manage accounts, and deliver exceptional service. Expertise in ERP and CRM systems, along with strong order management skills, fosters effective relationship building. A consistent track record of supporting business growth through outstanding client experiences highlights a commitment to excellence and client satisfaction. Passionate about leveraging skills to enhance operational efficiency and drive success in fast-paced environments.

Overview

16
16
years of professional experience

Work History

Inside Sales Representative

Steel Craft Door
12.2019 - Current
  • Enter and process sales orders in the system (ERP/CRM).
  • Communicated with outside sales representatives, marketing, and IT departments to generate leads and close sales.
  • Answered customers' questions regarding products, prices, and availability.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Prepare quotes, and confirm pricing with dealers.
  • Handled returns, RMA requests, and warranty claims with attention to detail and customer satisfaction.
  • Build positive relationships with distributors, installers, and homeowners.
  • Tracked sales performance, generated reports, and provided insights on customer buying patterns to support forecasting.

Data Analyst

Mckesson Canada
06.2015 - 11.2019
  • Extrapolate data into Excel from EDI files to sort errors and correct.
  • Successfully interpreted data to draw conclusions for managerial action and strategy.
  • Check on the flow of EDI orders, making sure the 'van' runs properly, and if errors occur, follow up with customers to correct them so orders can be delivered on time.
  • Optimized data collection procedures and generated reports on a weekly, monthly, and quarterly basis.

Customer Service Representative / File Maintenance

Mckesson Canada
05.2012 - 06.2015
  • Provide delivery and order status for prescription drugs, i.e., shipping date/backorder information to hospitals and pharmacies.
  • Used different software such as AS400, Salesforce, Database, Lync, Cisco, and Microsoft Outlook, Excel, and Word to accomplish everyday tasks.
  • Accurately and with a sense of urgency, processed and added value to incoming customer calls and emails, so customers feel important and that situations are being handled.
  • Respond to internal and external customer inquiries for price quotes, availability of stock, warehouse hours of operation, location, telephone numbers, product information, etc.
  • Set up new accounts using AS400. Also, maintained and modified those new accounts to ensure customer web service is working.

Customer Service Coordinator

ABC Exterior Inc
03.2010 - 05.2012
  • Maintained filing system such as P.O. Confirmations, invoices, or bill of lading correspondence.
  • Maintained all ISO/TS 16949:2002 procedures (and Q.O.S.) As per the quality policies that pertain to customer service.
  • Communicated with all Production Managers to ensure the availability of parts at each process.
  • Updated all vendor websites, i.e., Ford, Chrysler, GM, Nissan, Toyota to ensure information is up to date and data is matching on EDI releases to ship on JIT.
  • Updated AS/400 (MOCHASOFT)/SAP regarding customer parts for linking for accounting and shipping purposes.
  • Took ownership of customer issues and followed problems through to resolution.

Education

O.S.S.D. -

Chingouasy Secondary School
Brampton, ON

Basic Security Officer Training Certificate -

Canadian Security Academy Inc

BBA - Communication Technology

Sheridan College Institute of Technology And Advanced Learning
Brampton, ON
05.2001 -

Certified First Aid Certificate -

St. John's Ambulance
Mississauga
02.2021

Skills

Timeline

Inside Sales Representative

Steel Craft Door
12.2019 - Current

Data Analyst

Mckesson Canada
06.2015 - 11.2019

Customer Service Representative / File Maintenance

Mckesson Canada
05.2012 - 06.2015

Customer Service Coordinator

ABC Exterior Inc
03.2010 - 05.2012

BBA - Communication Technology

Sheridan College Institute of Technology And Advanced Learning
05.2001 -

O.S.S.D. -

Chingouasy Secondary School

Basic Security Officer Training Certificate -

Canadian Security Academy Inc

Certified First Aid Certificate -

St. John's Ambulance

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Andre WalkerInside Sales