ANDRÉ THOUIN
Program Delivery Manager (IT, FinTech, Cloud Services, SAAS)
Montreal
Profil professionnel
“Best IT Project 2016” award for the implementation of Salesforce in Desjardins automobile financing, improving sales performance by: 175% (1st year) and 157.14% (2nd year) Synergy Award for Automated Process Improvements, Standard Life (2007) Excellent verbal and written communication skills to collaborate effectively with stakeholders and document requirements Bilingualism spoken, written and translated (native: French and English) Expertise with relevant software tools and technologies, including SQL, Excel and other data analysis tools Several years of experience in business analysis in the FinTech sector (Banking, Insurance, Securities and Real Estate Portfolio Management) Hands-on experience implementing a new Salesforce project from beginning to end Continuous Salesforce training on Trailhead platform
Vue d'ensemble
28
28
years of professional experience
2
2
Certification Salesforce
Expérience
Senior consultant
IT Chapter
09.2024 - 01.2025
- Conducted security and governance assessments at client, focusing on Penetration Tests and Security Opinions to mitigate potential threats and risks
- Implemented Multi-Factor Authentication (MFA) and Single Sign-On (SSO) solutions to enhance data security measures
- Led in-session security audits and enforced Organization-Wide Defaults (OWD) to ensure data protection and compliance with Law 25 on data privacy
Senior consultant
Solutions Metrix
03.2024 - 09.2024
- Created custom reports for year-over-year forecasts, leading to improved decision-making processes
- Prepared RFPs for Salesforce, streamlining the vendor selection process
- Collaborated closely with stakeholders in business analysis, ensuring alignment with company goals
- Reviewed data requirements and security access, enhancing data integrity and confidentiality
Project Team Lead - AGILE coach
Quebec Investments
04.2023 - 09.2023
- Prioritized User Stories in JIRA and led daily SCRUM meetings, enhancing team collaboration and efficiency
- Reviewed security model design and data validations, ensuring a robust and secure Salesforce environment
- Oversaw the transformation of manual processes into Flow, streamlining operations and improving productivity
Salesforce Project Lead - AGILE coach
Centraide of Greater Montreal
08.2021 - 04.2023
- Led the transformation legacy EXCEL processes into a full-fledged Salesforce application, improving efficiency and data accuracy by 500%
- Implemented OFM for nonprofits, streamlining operations and improving grant application management capabilities
- Transformed user requirements into Stories and Epics that significantly improved business processes and user experience
- Transformed user requirements through Design Thinking workshops, finalizing Epics and Stories in JIRA in AGILE mode
Salesforce Architect – Team Lead – AGILE coach
SRS-Government of Canada
01.2021 - 03.2021
- Led a team of developers to transform existing PDF documents with the implementation of the Outbound Funds Management (OFM) module for the organization
- Reverse engineered the OFM module for the Salesforce.com platform
- Conducted daily meetings to track progress and resolve issues in JIRA, ensuring timely delivery of the project
- Collaborated with stakeholders to design innovative solutions that meet business requirements and optimize the external user experience
Consultant
SOLJIT
07.2019 - 09.2019
- Documented and prioritized requirements in English to JIRA for efficient project management with CRM AGILE
- Created task automation, custom objects, and new fields to enhance workflow efficiency
- Tracked anomalies and supervised tasks assigned to JIRA for seamless project execution
Salesforce Architect
Desjardins Group (FinTech)
12.2015 - 07.2019
- Gathered knowledge of the existing situation and applied PMI methodology to determine the scope, WBS and timelines for the initial deployment
- Seized optimization opportunities
- Increased growth from $800M to $3B in 3 years during a down market through Salesforce implementation
- Installed Marketing Cloud and Email studio
- Respected data privacy requirements related to GDPR law
- Supported the financial solution based on Financial Services Cloud for Desjardins Securities
- Trainer for securities users
Business Analyst
Fondaction
04.2016 - 09.2016
- Organized roundtable discussions by business unit to identify key issues and opportunities for improvement
- Led creative workshops using Design thinking to track and solve business problems effectively
- Analyzed IT infrastructure needs and risks, providing valuable insights to clients
- Produced a comprehensive cost estimate and recommendation for a new CRM implementation project based on business needs and infrastructure
Salesforce Business Analyst
Pharmascience
04.2015 - 11.2015
- Implemented Salesforce enhancements using Change Sets to improve system functionality
- Reviewed and optimized architecture of custom objects and relationships for efficiency
- Developed custom objects, workflows, and automation to streamline processes
- Integrated external data architecture through Data Loader mapping for seamless data flow
Business Analyst & BI team resource management
Pivotal Payments
11.2014 - 06.2015
- Follow up on requests and quality issues related to ongoing project maintenance
- Conduct business analysis workshops to monitor business issues
Consultant Crystal Reports conversion
Intact Financial Corporation
04.2013 - 04.2014
- Reviewed and optimized reports for conversion from Oracle SQL to MS-SQL, resulting in improved server performance
- Identified and retired 50% of unused reports, streamlining the reporting process for Intact Financial Corporation
- Simplified SQL queries to optimize server efficiency and enhance data retrieval speed
Salesforce architect
Milgram
07.2013 - 08.2013
- Reviewed Legacy Systems architecture and integrated with Salesforce Standard Objects to optimize lead management process
- Managed project budget, delivered before deadline and specifications, maintaining total hours under target budget
- Documented Risks, Opportunities, Strengths, and Weaknesses for effective project management
- Integrated process conversion from Lead to Accounts with external system, ensuring seamless data flow
BI Reporting automation for ATM machine network
Desjardins
02.2012 - 06.2013
- Supported ATM machines and analyzed requests for changes and new Crystal-based reports using Oracle SQL and SQL Server 2005 SQL
- Utilized HTML, XML, and JavaScript to generate scripts for reports, evaluated existing efforts-results, and interacted with clients for support
- Implemented Timer, Groups, and Mail automation at Desjardins in Montreal, Canada Area
Salesforce architect
Mint Pharmaceuticals
08.2012 - 02.2013
- Managed developer resources and budget, ensuring efficient project delivery
- Implemented sales territories and lead assignment, optimizing sales processes
- Troubleshot complex calculations using Workflow Rules, improving system efficiency
- Actively involved in training client's team members, enhancing user adoption and satisfaction
Salesforce Technical Consultant
Conservatoire de musique de la Montérégie
01.2012 - 07.2012
- Implemented GMail email system for business addresses, improving communication efficiency
- Transferred customer data from Outlook to Google Contacts for streamlined access
- Designed and implemented 'Web-to-Lead' forms on the website to generate new leads for the organization
- Automated email responses for new leads, increasing response time and customer engagement
Salesforce consultant
Fujitsu consulting
01.2010 - 02.2012
- Conducted business analysis workshops to address reporting and dashboard issues for clients like Sûreté du Québec and Cascades
- Acted as a solution architect and Salesforce trainer for Fujitsu, providing expertise in Salesforce customization and implementation
Fujitsu consulting
Hydro-Québec
09.2011 - 12.2011
- Identify user training needs for new system
- Review Macroscope P-501S docs
- Validate business process with different levels of stakeholders
- Resolve issues in database design for Oracle
- Create and manage user training programs
- Prepare for teaching assignment for 3 types of user groups
- Design all training documentation in Power Point format
SAP Crystal Report Developer (Fujitsu consulting)
PRESIMA
07.2011 - 09.2011
- Analyzed customer requirements and existing processes to develop Crystal Reports according to specifications
- Incorporated OLE-Word automation and programmed variables for multilingual dictionary
- Prepared tests, documented new features, and conducted functional tests for customers
- Transferred knowledge to users for seamless adoption of new reports
Salesforce Data Architect and Trainer (Fujitsu consulting)
Cascades
05.2011 - 05.2011
- Redesign Database and train new Developer
- Review and correct data architecture
- Train a new Salesforce Certified Developer (DEV-401)
- Ensure configuration meets customer needs and expectations
- Validate design requirements with client and achieve an agreement of expected outcome
- Develop Code, Custom Objects and Fields as per business requirements
- Develop Reports and add to scheduler
- Document changes for client
SAP Crystal Report Developer (Fujitsu consulting)
Ministry of Immigration (Québec)
01.2011 - 05.2011
- Automate receipt production for new VISA requests
- Developed Crystal Report transaction receipt for Immigration VISA requests, ensuring accuracy and efficiency in data analysis
- Created test data for validation in Excel reports, collaborating with data architects and DBAs for quality assurance
- Conducted integration testing on the server JAVA to ensure seamless functionality of the reports
- Received customer feedback and reviewed reports to continuously improve user experience
IT Team Lead (Fujitsu consulting)
Sureté du Québec
01.2010 - 02.2010
- Lead team of three(3) analysts in review of over 100 applications
- Advised Project Manager on integration choices for optimization review of all Legacy applications
- Coordinated Systems Analysis phase for Oracle, Mainframe, Paradox, and other legacy systems
- Managed a team of programmers for Human Resources (Recruiting System)
- Designed and communicated a change management plan with Architect
SEO Google Optimization (Self-Employed)
PME-Web-Commerce
02.2009 - 12.2009
- Support clients for website optimization using keywords and Ad-Words campaigns
- Managed web Pay-per-Click ads using Google Ad Words to drive traffic and increase online visibility
- Analyzed SEO reporting and data segmentation to optimize website performance and enhance user experience
- Provided consulting services for SMBs on Marketing Google Ad-Words & Google Analytics to improve online presence
- Interacted with clients for support and feedback to ensure customer satisfaction
Project data analyst for Salesforce-CRM implementation
Standard Life Investments
09.2007 - 07.2008
- Automated monthly import process using Data Loader to streamline data management
- Utilized Salesforce API for Salesforce-to-Salesforce integration for seamless communication
- Trained users to increase user adoption and efficiency within the system
- Interacted with Sales users for support and addressed new reporting needs and Dashboard requirements
Analyst and coordinator for online budget process and documentation
Standard Life Assurance
05.1997 - 09.2007
- Coordinated budget process ensuring data integrity of property portfolio on SAP Business Objects
- Implemented new financial dashboards with developers for DYNA (Texas)-Reports on SQL-Server
Formation
Programmer-Analyst -
Delta College
Compétences
- Data Modeling
- Bilingualism: Fr/An
- Implement integrations with REST API, SOAP
- Apex classes and triggers
- Create flows, validation rules and automations
- Optimizing Salesforce via relevant reports
- Practical experience in support and troubleshooting
- Visualforce pages
- Lightning components
- Maintain user management, security, and permissions
- Documenting business requirements in AGILE terms (JIRA)
- Troubleshoot and resolve user issues
- Finding Innovative Solutions by Maximizing the Vanilla Version
- Develop data visualization to provide actionable insights
- Create custom objects, fields, page layouts, and record types
- Marketing Cloud Implementation
- Collaborating with diverse stakeholders
- Develop custom applications
- Process improvement and quality
- Sales Cloud Implementation
- Gestion des risques
Certificats
- Salesforce ADM-201 Certification Course, 05/01/20
- Salesforce Platform AppBuilder Certification Course, 11/01/20
Personnalisé
Statut du VISA: Canada
Informations complémentaires
- Pratique du théâtre au sein du conservatoire de [nom de la ville]
Langues
Anglais
Langue maternelle
Français
Langue maternelle
Bénévolat
Travail bénévle au sein d'organisations sportives et culturelles.
Chronologie
Senior consultant
IT Chapter
09.2024 - 01.2025
Senior consultant
Solutions Metrix
03.2024 - 09.2024
Project Team Lead - AGILE coach
Quebec Investments
04.2023 - 09.2023
Salesforce Project Lead - AGILE coach
Centraide of Greater Montreal
08.2021 - 04.2023
Salesforce Architect – Team Lead – AGILE coach
SRS-Government of Canada
01.2021 - 03.2021
Consultant
SOLJIT
07.2019 - 09.2019
Business Analyst
Fondaction
04.2016 - 09.2016
Salesforce Architect
Desjardins Group (FinTech)
12.2015 - 07.2019
Salesforce Business Analyst
Pharmascience
04.2015 - 11.2015
Business Analyst & BI team resource management
Pivotal Payments
11.2014 - 06.2015
Salesforce architect
Milgram
07.2013 - 08.2013
Consultant Crystal Reports conversion
Intact Financial Corporation
04.2013 - 04.2014
Salesforce architect
Mint Pharmaceuticals
08.2012 - 02.2013
BI Reporting automation for ATM machine network
Desjardins
02.2012 - 06.2013
Salesforce Technical Consultant
Conservatoire de musique de la Montérégie
01.2012 - 07.2012
Fujitsu consulting
Hydro-Québec
09.2011 - 12.2011
SAP Crystal Report Developer (Fujitsu consulting)
PRESIMA
07.2011 - 09.2011
Salesforce Data Architect and Trainer (Fujitsu consulting)
Cascades
05.2011 - 05.2011
SAP Crystal Report Developer (Fujitsu consulting)
Ministry of Immigration (Québec)
01.2011 - 05.2011
Salesforce consultant
Fujitsu consulting
01.2010 - 02.2012
IT Team Lead (Fujitsu consulting)
Sureté du Québec
01.2010 - 02.2010
SEO Google Optimization (Self-Employed)
PME-Web-Commerce
02.2009 - 12.2009
Project data analyst for Salesforce-CRM implementation
Standard Life Investments
09.2007 - 07.2008
Analyst and coordinator for online budget process and documentation
Standard Life Assurance
05.1997 - 09.2007
Programmer-Analyst -
Delta College
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