Andre Sutherland
Whitby,Canada
Summary
Fluent English speaker with more than 10 years experience in Front Office operations and Accounting. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Cage Cashier
Great Blue Heron Casino & Hotel
01.2024 - Current
- Maintain accountability for all cash, chips, and departmental debit/credit transactions on a per shift basis as well as receiving and disbursing chips from the count room
- Complete currency transactions reports, and multiple transactions logs
- Maintain confidentiality of all matters regarding guests and the business operation
- Adheres to key control procedures
Finance Assistant and Workshop/Webinar Facilitator
Metropolitan Community Church
01.2023 - 12.2023
- Maintain Confidentiality of customer transactions, count funds and reconcile daily transactions to balance books
- Determine cash requirements for windows and maintaining security over cash drawer
- Balance all money transactions and paper work
Operations Manager
Auto Vision and Accessories
01.2022 - 12.2023
- Financial operations management, accounting and payroll support
- Supervised 20+ staff and supported Human Resources with recruitment and onboarding of new staff
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Increased profit by streamlining operations.
- Implemented quality control systems to boost overall product consistency and reliability.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Operations Manager, and Accounting and Payroll Administrator
Concept by J Limited
01.2017 - 12.2022
- Managed all service staff performance and scheduling, evaluated all restaurant operations, provided staff training, handled all customer complaints and offered workable solutions
- Prepared estimates of all food and beverage costs, processed purchase orders, and ensured compliance to all company policies and health and safety standards
- Supported Human Resources with accounting processes including payroll administration
Accountant and Purchasing Manager
689 Holdings Company, Limited
01.2014 - 12.2016
- Prepared and filed company Income Tax returns, purchased restaurant supplies
- Prepared revenue statements, reports and monthly staff payroll
- Handled day-to-day accounting processes to drive financial accuracy.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
Night Auditor
Wydham Kingston Hotel
01.2010 - 12.2013
- Prepared and submitted daily audit reports and ensured correlation of Point of Sale systems
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Oversaw night auditing of daily room occupancy and hotel revenue.
Night Auditor
Hilton Kingston Hotel
01.2009 - 12.2010
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Food and Beverages Cashier
Hilton Kingston Hotel
01.2008 - 12.2009
Education
Bachelor's Degree - Management Studies
Northern Caribbean University
Mandeville, JamaicaSkills
- Advanced level Excel
- Opera
- OnQ
- IQware Property Management Systems
- QuickBooks
- Writing
- Social media engagement
- Advanced database management
- Data analysis
- Reliability and punctuality
- Professionalism and Courtesy
- Cash Handling
- Data Entry Efficiency
- Teamwork orientation
- Inventory Oversight
Core Attributes
- Confidentiality
- Time management
- Reliability
- Curiosity
- Teamwork
- Quick thinking
- Team player
Languages
English
Native or Bilingual
Timeline
Cage Cashier
Great Blue Heron Casino & Hotel
01.2024 - Current
Finance Assistant and Workshop/Webinar Facilitator
Metropolitan Community Church
01.2023 - 12.2023
Operations Manager
Auto Vision and Accessories
01.2022 - 12.2023
Operations Manager, and Accounting and Payroll Administrator
Concept by J Limited
01.2017 - 12.2022
Accountant and Purchasing Manager
689 Holdings Company, Limited
01.2014 - 12.2016
Night Auditor
Wydham Kingston Hotel
01.2010 - 12.2013
Night Auditor
Hilton Kingston Hotel
01.2009 - 12.2010
Food and Beverages Cashier
Hilton Kingston Hotel
01.2008 - 12.2009
Bachelor's Degree - Management Studies
Northern Caribbean University
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