Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Andre Smith

Brampton,ON

Summary

Confident and enthusiastic individual seeking a challenging role as a Ramp Agent. Eager to apply strong organizational skills, commitment to teamwork, and passion for learning to contribute to the efficient operations of Air Canada.

Overview

7
7
years of professional experience

Work History

Campaign Specialist

Teleperformance
Brampton, ON
04.2023 - Current
  • Provided support and strategy to small and medium-sized businesses in accordance with the Google Ads platform.
  • Assisted 150+ clients in creating and optimizing Google Ads campaigns, resulting in a 30% increase in engagement rate and over 20 conversions per day.
  • Pitched assigned customers according to Google Ads standards and policies, focusing on deep-level insights, customer success, upsell strategy, and relationship management.
  • Monitored and analyzed the effectiveness of Google Ads campaigns across various formats, suggesting changes to improve profitability for advertisers.
  • Conducted keyword research, analyzed competitor search volume, and industry trends to provide campaign recommendations and reporting.
  • Managed day-to-day activities independently and proactively based on customer needs.

ECommerce Advisor

Mosaic / Digital Main Street
Brampton, ON
10.2022 - 03.2024
  • Advised eligible small and medium businesses to develop digital adoption plans tailored to their needs, specializing in eCommerce.
  • Utilized Shopify/Square and basic HTML/CSS coding to develop custom websites for clients in various industries.
  • Facilitated project meetings with clients, gathering business requirements and vision for websites to inform design.
  • Trained and advised 15+ businesses on eCommerce, digital marketing, and cybersecurity.
  • Successfully supported 20+ businesses with their online digital adoption.
  • Identified areas of opportunity to increase online business output.

Sales Representative

Telus Mobility
Brampton, ON
11.2016 - 11.2022
  • Provided excellent customer experiences by connecting with clients and meeting their needs with appropriate solutions.
  • Created personalized shopping experiences for clients by engaging with them to determine their needs and positioning products accordingly.
  • Established and maintained long-term client relationships through in-person interactions and inbound/outbound calling.
  • Analyzed key store and business metrics to achieve company goals, sharing insights with management and colleagues.
  • Utilized high-level conflict-resolution skills to address customer issues and concerns effectively.
  • Developed strategies to identify and reach potential customers and qualified leads.
  • Managed and maintained a pipeline of interested customers and leads.

Education

Diploma - Media Communications

Humber College
Toronto, ON
06-2022

Skills

  • Customer Service
  • Time Management
  • Leadership
  • Sales
  • Organization
  • Relationship Building / Team Work
  • Communication
  • Attention to detail

Affiliations

  • Weight Training
  • basketball
  • Healthy Lifestyle

Timeline

Campaign Specialist

Teleperformance
04.2023 - Current

ECommerce Advisor

Mosaic / Digital Main Street
10.2022 - 03.2024

Sales Representative

Telus Mobility
11.2016 - 11.2022

Diploma - Media Communications

Humber College

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Andre Smith