ANDRE ROJAS DE SANTIAGO
Winnipeg,MB
Summary
Reliable Liquor Store Clerk offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in different areas and flexible with changing business needs.
Overview
7
7
years of professional experience
Work History
Liquor Store Clerk
Liquor Store
05.2017 - 04.2022
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Received payments by cash, credit and personal check and remitted correct change.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Set up new sales displays each week with fresh merchandise.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Learned duties for various positions and provided backup at key times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Operations Engineer
Industrias Kypco SpA
07.2015 - 05.2017
- Aligned production operations to meet higher standards and maximize returns.
- Conducted time study using work measurement tools to validate accuracy of labor standard time.
- Created policies and procedures for quality assurance, best practices and project management.
- Designed improvements to equipment to optimize worker productivity.
- Identified problems and recommended new processes to improve performance and reduce costs.
- Designed labor utilization standards to balance worker efficiency with employee satisfaction, increasing overall productivity and satisfaction.
Education
Post Graduate - Advanced Business Management
University of Winnipeg
Winnipeg, Manitoba08.2024
Industrial Engineering - Industrial Management
UTFSM University
2017
Skills
- Cash Management
- Expense Control
- ID Verification
- Customer Assistance
- Shipment Verification
- Identification Checks
- Inventory Management
- Retail Merchandising
Timeline
Liquor Store Clerk
Liquor Store
05.2017 - 04.2022
Operations Engineer
Industrias Kypco SpA
07.2015 - 05.2017
Post Graduate - Advanced Business Management
University of Winnipeg
Industrial Engineering - Industrial Management
UTFSM University
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