Andre Lourens
EDMONTON,AB
Summary
Dynamic professional with over four years of experience in customer-facing roles. Expertise in communication, teamwork, and attention to detail drives customer satisfaction and increases sales opportunities. Committed to creating high-quality products and enhancing customer experiences.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Sales Associate/Baker
Betsy's South African Deli
Edmonton, AB
06.2019 - 11.2023
- Assisted customers with product selection and provided detailed information on menu offerings.
- Processed transactions accurately using point-of-sale systems to ensure efficient service.
- Maintained inventory levels by monitoring stock and placing orders as needed.
- Developed strong product knowledge to address customer inquiries and enhance sales opportunities.
- Developed and refined recipes for traditional South African bread and pastries.
- Ensured consistent product quality through meticulous ingredient measurements and preparation techniques.
- Managed inventory levels of baking supplies, coordinating timely orders to prevent shortages.
- Collaborated with kitchen staff to create seasonal menu items, leveraging customer feedback for enhancements.
- Produced consistently high-quality baked goods for customers.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
Restaurant Server
The Keg Steakhouse & Bar - West Edmonton
Edmonton, AB
01.2015 - 04.2019
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing tasks to meet varying guest needs.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Trained new servers on menu knowledge, service techniques, and restaurant protocols.
- Developed strong relationships with regular customers, fostering loyalty and rapport.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Interior Designer
Morrison Homes LTD. - Edmonton
Edmonton, AB
08.2013 - 06.2015
- Led design projects from concept to completion, ensuring alignment with client vision and brand standards.
- Collaborated with construction teams to integrate design elements effectively within project timelines.
- Developed detailed floor plans and 3D renderings using AutoCAD and SketchUp to enhance client presentations.
- Mentored junior designers, fostering skill development and promoting best practices in design methodologies.
- Established strong vendor relationships, streamlining procurement processes for quality materials and furnishings.
- Implemented sustainable design principles, enhancing environmental efficiency in residential projects.
- Stayed up-to-date on industry developments by attending trade shows, workshops, networking events, maintaining professional certifications consistently honing expertise in the field.
Education
Diploma - Advanced Medical Aesthetics/Body Treatments
Alberta Academy of Aesthetics
Edmonton, AB02.2025
Residential Interiors Certificate - Interior Design
University of Alberta
Edmonton06.2012
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Exceptional customer service
- Excellent communication skills
- Positive and professional
Languages
English
Native or Bilingual
Dutch
Native or Bilingual
Timeline
Sales Associate/Baker
Betsy's South African Deli
06.2019 - 11.2023
Restaurant Server
The Keg Steakhouse & Bar - West Edmonton
01.2015 - 04.2019
Interior Designer
Morrison Homes LTD. - Edmonton
08.2013 - 06.2015
Diploma - Advanced Medical Aesthetics/Body Treatments
Alberta Academy of Aesthetics
Residential Interiors Certificate - Interior Design
University of Alberta