Andre Knox
Fresno
Summary
Proven track record in streamlining operations and enhancing customer satisfaction at RDI, leveraging skills in problem-solving and forklift operation. Demonstrated ability to maintain professionalism under pressure, achieving a safe driving record with Rezenberger. Skilled in packaging, with a focus on efficiency and service excellence in production,
Overview
6
6
years of professional experience
Work History
Warehouse Worker
Ultimate Staffing
02.2022 - 07.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Banking Customer Service Representative
RDI
05.2020 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Driver
Rezenberger
04.2018 - 09.2019
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered train conductors and Engineers to train yard/hotel on time and in excellent condition.
- Maintained professional and friendly demeanor during trips to uphold company reputation.
Education
High School Diploma -
Clovis High School
Clovis, CA06.2009
Skills
- Packaging and Labeling
- Picking and Packing
- Self-Motivated and Disciplined
- Cleaning and Organizing
- Loading and unloading
- Forklift Operation
- Valid Driver's License
- Clean Driving Record
- Customer Service
- Problem-Solving
- Call center experience
Timeline
Warehouse Worker
Ultimate Staffing
02.2022 - 07.2024
Banking Customer Service Representative
RDI
05.2020 - 01.2022
Driver
Rezenberger
04.2018 - 09.2019
High School Diploma -
Clovis High School
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