Andre Goncalves
Surrey,BC
Summary
Professional with a Bachelor’s Degree in Industrial Design (1999) and a Specialization in Quality Management (2016), with over 10 years of experience in process improvement, project management, and quality control across global companies such as Baterias Moura S.A., Gerdau, Unilever, and Telefônica. Key contributions include:
- Baterias Moura S.A.: supported the company’s entry into new markets through process optimization and quality initiatives.
- Gerdau & Unilever: improved communication of results and promoted innovation in multimedia training development, enhancing efficiency in knowledge transfer.
- Telefônica Brasil: strengthened management and control of fiber optic implementation projects, ensuring effective planning, KPI monitoring, and reporting to senior leadership.
Eager to keep learning and developing new skills, I am open to opportunities in any area where I can grow professionally and contribute to the success and development of the company. English level: Intermediate.
Overview
22
22
years of professional experience
Work History
Senior Analyst
Build Optic Fiber – Telefônica Brasil
05.2018 - 07.2025
- Coordinated logic security and managed optic fiber construction projects.
- Planned, implemented, and monitored KPIs, ensuring efficiency and quality.
- Prepared and presented performance reports to senior management.
- Yellow Belt Certified
Senior Process Analyst
Vita Esquadrias e Vidros – Recife, Brazil
Recife, Brazil
02.2014 - 04.2017
- Led a team of 20 employees in production control and operations.
- Implemented quality management policies and lean manufacturing practices.
- Conducted hiring, training, and performance supervision.
- Facilitated Kaizen workshops to drive process improvements.
- Analyzed costs and achieved significant reductions.
- Strengthened client relationships through improved service delivery.
Designer & Project Coordinator
Guirá Projetos e Multimídia – Recife, Brazil
Recife, Brazil
02.2003 - 12.2013
- Developed 3D process communication tools for industrial clients.
- Designed and delivered staff training programs.
- Managed client relationships and produced video editing projects.
Education
MBA - Quality Management
College of The Guararapes
Jaboatão Dos Guararapes, Brasil11-2016
Duolingo Certificate CEFR B1 - Duolingo English Test
Duolingo
Recife, Brasil03.2025
Cambridge Certificate in ESOL – A2 - Cambridge English
ELC - Education Learning Centre
Recife, Brasil02.2022
ESL Certificate - Intermediate I
Dutchess Community College
01.2017
Bachelor’s Degree in Industrial Design - Product Development
Federal University of Pernambuco
01.1999
International Business Management Co-op Diploma - Business Administration And Management
Cornerstone International Community College of Canada
Surrey, BC09-2025
Skills
- Client management
- Advanced Excel
- Stakeholder communication
- Industry analysis
- Budget planning
- Process improvements
- Team collaboration and leadership
- Process enhancement
- Issue identification
- Continuous improvement
- Microsoft office
- Analytical problem solving
- Research and analysis
- Complex Problem-solving
- Risk analysis
- Root-cause analysis
Additional Information
Languages: Portuguese (native), English: Intermediate (reading, writing, and speaking)
Native or Bilingual
Timeline
Senior Analyst
Build Optic Fiber – Telefônica Brasil
05.2018 - 07.2025
Senior Process Analyst
Vita Esquadrias e Vidros – Recife, Brazil
02.2014 - 04.2017
Designer & Project Coordinator
Guirá Projetos e Multimídia – Recife, Brazil
02.2003 - 12.2013
ESL Certificate - Intermediate I
Dutchess Community College
Bachelor’s Degree in Industrial Design - Product Development
Federal University of Pernambuco
MBA - Quality Management
College of The Guararapes
Duolingo Certificate CEFR B1 - Duolingo English Test
Duolingo
Cambridge Certificate in ESOL – A2 - Cambridge English
ELC - Education Learning Centre
International Business Management Co-op Diploma - Business Administration And Management
Cornerstone International Community College of Canada
Hobbies and Interests
Hobbies: Martial arts practitioner (Tai Chi & Kung Fu since 2004), family activities, community volunteering