ANDRE GAYLE
Charlottetown,PE
Summary
A Business Analyst, with Industrial Engineering background offering 5 years of industry success. Knowledgeable on business and systems requirements, user acceptance testing and end-user training, seeking to add value to your organization in the relevant teams that offer key participation, in the relevant roles that enables me to effectively apply my knowledge and skills using Industrial Engineering principles (Process improvement and optimization techniques) to systems and processes with the aim of improving efficiency and effectiveness. I am accomplished at leveraging past lessons to inform future decision-making.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Analyst
Digicel Group
04.2023 - 08.2023
- Process, develop and Implementation for each product
- Engage with customer segment team in designing customer journeys with a focus on technology capabilities
- Engage 3rd parties along with customer segment team to evaluate available solutions in the market
- Conduct SIT’s and UAT cycles for internal/external stake holders
- Supplement products go-to market plans ensuring a timely delivery of projects in collaboration with other departments
- Integrate usability studies, research and market analysis into product requirements to enhance end user satisfaction
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
Business Analyst
Victoria Mutual Group, VM Group
08.2020 - 03.2023
- Develop business processes to meet the business needs - Review documents and analyze agreed business processes to facilitate the identification of process inefficiencies and user requirements - Develop and review business policies and procedure documents - Conduct relevant research to facilitate process reviews or process development decisions - Determine human resource and skill requirements and develop training programs - Design develop and conduct time studies and work simplification programs - Perform system review prior to UAT (User Acceptance Testing) - Development of User Acceptance Tests, strategy and plans for new or redesigned processes.
Process Compliance Coordinator & Project Supervisor
Neustone Limited
06.2019 - 08.2020
- Assist project manager/Construction manager to administer all processes and procedures and to improve delivery and minimize risk
- Perform schedule management and publishing monthly reports on all project parameters
- Gather data from company’s database and undertake business process review analysis (BPR) - Monitor projects key performance indicators (KPIs) and generate report for projects
- Develop and maintain project schedule
- Supervise technicians, technologists, analysts, administrative staff and other engineers
- Design quality management checklists for projects to identify and eliminate defects
- Manage quality assurance program by completing onsite quality checks for defects
- Develop inventory management tracker to determine optimum inventory levels for production and to allow optimum utilization of machinery, materials and resources onsite
Education
Post-Graduate - Project Management
Holland College
Charlottetown, PE04.2024
Bachelor of Engineering - Industrial Engineering
University of Technology
Kingston, JAM11.2019
Diploma - Mechanical Engineering
University of Technology, Jamaica
Kingston, JAM08.2014
Skills
- Microsoft office (Word, Projects, Visio, PPT and Excel)
- Business Process Improvement
- Technical Writing
- Requirements Gathering
- Business Process Mapping
- Gap Analysis
- User Acceptance Testing
- Process Optimization
- Business Analysis
- BPMN and IDEF Methodology process mapping
- Successful working in a team environment and individually
- (Internally Trained) Agile Practitioner
Additional Information
- LinkedIn: https://www.linkedin.com/in/andre-gayle-794b02111/
Languages
English
Native or Bilingual
Certification
- Lean Six Sigma Yellow Belt (Training Completed)
- Feelings for Professional Certification
- Fundamental of Business Analysis Certification
REFERENCES
- Muddassar Nazar (Recent Manager) - +1876-882-4580
- Junior Bennett (Past Instructor) - +1876-337-0306
Timeline
Business Analyst
Digicel Group
04.2023 - 08.2023
Business Analyst
Victoria Mutual Group, VM Group
08.2020 - 03.2023
Process Compliance Coordinator & Project Supervisor
Neustone Limited
06.2019 - 08.2020
Post-Graduate - Project Management
Holland College
Bachelor of Engineering - Industrial Engineering
University of Technology
Diploma - Mechanical Engineering
University of Technology, Jamaica
- Lean Six Sigma Yellow Belt (Training Completed)
- Feelings for Professional Certification
- Fundamental of Business Analysis Certification
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