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Andre Ferguson
Oshawa,ON
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Specialist
Rogers (Victoria Pk & Consumers Rd.) - Customer Relationship Centre
09.2019 - 10.2024
- Addressed customer inquiries and mitigated dissatisfaction by employing timely and on-point solutions and follow up
- Complied with company policies and procedures by encouraging a positive and effective work environment
- Resolved concerns with products or services to help with retention and drive sales
- Offered internal and external customers first class customer service to maximize satisfaction and business success
- Increased efficiency and team productivity by promoting operational best practices
- Diffusing irate customers, paying attention to empathy and providing customized solutions
- Collected and analyzed customer information to prepare documentation and recap issues
- Multi-tasking, effective task prioritization & work ethic
- Maintained excellent attendance, consistently arriving to work on time
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Gained strong leadership skills by managing projects from start to finish.
- Strengthened communication skills through regular interactions with others.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Machinist/Forklift Operator
Kisko PRODUCTS
Woodbridge, Ontario
05.2013 - 09.2019
- Operated and maintained industrial machines
- Responsible for cleanliness of machines and operating area
- Kept hourly logs of productivity
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Delivery Driver(Part time)
Amazon Warehouse
Whitby, Ontario
11.2021 - 04.2023
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
Quote
Life is something that happens to you while you’re making other plans.
Margaret Milar
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Skills
- Customer Retention
- Complaint resolution
- De-Escalation Techniques
- Problem Resolution
- Call center experience
- Customer Service
- Customer Relations
- Complaint Handling
Education
High School Diploma - High School
S.C. McPherson High School
Nassau, Bahamas 1993.09 - 1996.06
Certificate - Call Center Strategies And Group Dynamics
Durham College
Oshawa, Ontario 2019.09 - 2020.02
Certification
- [Area of expertise] License - [Timeframe]
Interests
Timeline
Delivery Driver(Part time)
Amazon Warehouse
11.2021 - 04.2023
Certificate - Call Center Strategies And Group Dynamics
Durham College
2019.09 - 2020.02
Customer Service Specialist
Rogers (Victoria Pk & Consumers Rd.) - Customer Relationship Centre
09.2019 - 10.2024
Machinist/Forklift Operator
Kisko PRODUCTS
05.2013 - 09.2019
High School Diploma - High School
S.C. McPherson High School
1993.09 - 1996.06
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