ANDRE DWYER
Vaughan,ON
Summary
Forward-thinking executive leader bringing over 10 years of expertise in long-term care operations; highly successful at motivating teams, conflict resolution, and streamlining operations. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Superb risk management skills to mitigate risks to people, property, finances, and reputation. Fundamental knowledge and experience of basic accounting principles and budget management within various health care sectors. Experience in staffing and labour relations within unionized and non-unionized environments. Proficiency with a variety of software programs: Workday, Hyperion, Yardi (PO PayScan), Microsoft Office (Word, Excel, PowerPoint, Outlook), EZLabour, Kronos, PointClickCare, and ERRISA.
Overview
23
23
years of professional experience
Work History
Executive Director
CHARTWELL RETIREMENT RESIDENCES / AGECARE
09.2018 - 02.2024
- Accountable for overall management and operations of the home relating to resident care, programs, environmental, administration, and dietary;
- Oversee 10 managers and > 200 frontline employees, engaging in meaningful initiatives to drive results, aligning with the organization's vision and mission;
- Responsible for providing human resources support and guidance, including recruitment, selection, training, and performance management, while promoting health and safety guidelines in the workplace.
- Ensure all departmental and capital expenditures are in line with operational budgets including supplies, staffing, and maintenance contracts;
- Provide leadership and overall operational oversight of resident care and service delivery, employing responsive and timely problem solving and critical thinking skills;
- Continuous Quality Improvement Committee lead overseeing the quality assurance audits, quality improvement plans, compliance action plans, critical incident reporting, and resident/family/staff satisfaction surveys.
Business Manager
CHARTWELL RETIREMENT RESIDENCES
09.2013 - 09.2018
- Assist Administrator in preparing quality improvement plan for submission to the ministry on an annual basis and contribute to the quality initiatives on a quarterly basis;
- Manage assigned budget by regulating expenditures within authorized budget constraints;
- Facilitate tours of the home for prospective residents from the community;
- Generate reports, analytics, and resident billing using PointClickCare software;
- Organize and oversee the home's accounts payable process involving payment of invoices, and the issuing of purchase orders and cheque requisitions.
Interim Executive Director
CHARTWELL RETIREMENT RESIDENCES
02.2018 - 04.2018
- Facilitate risk management meetings to ensure a safe and secure environment for residents, visitors and staff;
- Ongoing compliance with regulations, policies and procedures as it relates to resident care and support services;
- Respond to complaints from residents and/or families and ensure that necessary action is taken;
- Develop and enhance quality plan initiatives;
- Liaise with Regional Director to mitigate risk and maintain safe and secure operations.
Pharmacy Technician
SHOPPERS DRUG MART
12.2000 - 08.2017
- Analysed and entered written prescriptions for processing;
- Carried out troubleshooting and billing of third party insurers;
- Counted, compounded, and dispensed prescription drugs.
Scheduling Assistant
MACKENZIE RICHMOND HILL HOSPITAL
01.2013 - 09.2013
- Schedule staff to fill vacancies due to incidents related to sickness, emergency LOA's, and workload increases (such as ambulance escorts, patient watch), on a short-call basis;
- Review and process payroll by ensuring staff are paid appropriately, via Kronos Workforce Timekeeper;
- Involved in the screening and evaluation of potential PSW candidates for hire.
Administrative Assistant/Nursing Unit Clerk
CHARTWELL RETIREMENT RESIDENCES
01.2010 - 01.2013
- Replaced unionized staff as directed for illness, approved leave of absences, vacation, statutory holidays, WSIB, switches, etc.;
- Promoted Chartwell's mission, vision & values by conducting tours of the home;
- Occupational Health & Safety Board member
Education
Administrator Leadership Program -
AdvantAge Ontario
Woodbridge, ON01.2018
Aspiring Leaders Certificate for Long Term Care and Retirement - undefined
Chartwell Retirement Residences
Mississauga, ON01.2017
Bachelor of Health Studies - undefined
York University, School of Health Policy & Management
Toronto, ON01.2010
Skills
- Budget Management
- Risk Mitigation
- Financial Analysis
- Conflict Management
- Human Resources Management
- Operations Management
Timeline
Executive Director
CHARTWELL RETIREMENT RESIDENCES / AGECARE
09.2018 - 02.2024
Interim Executive Director
CHARTWELL RETIREMENT RESIDENCES
02.2018 - 04.2018
Business Manager
CHARTWELL RETIREMENT RESIDENCES
09.2013 - 09.2018
Scheduling Assistant
MACKENZIE RICHMOND HILL HOSPITAL
01.2013 - 09.2013
Administrative Assistant/Nursing Unit Clerk
CHARTWELL RETIREMENT RESIDENCES
01.2010 - 01.2013
Pharmacy Technician
SHOPPERS DRUG MART
12.2000 - 08.2017
Administrator Leadership Program -
AdvantAge Ontario
Aspiring Leaders Certificate for Long Term Care and Retirement - undefined
Chartwell Retirement Residences
Bachelor of Health Studies - undefined
York University, School of Health Policy & Management
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