Andre Derderian Amaral Vieira
Vancouver,Canada
Summary
Customer service student with expertise in economics, data analysis, and AI applications, focused on advancing in sales. Demonstrates strong problem-solving abilities and operational efficiency, with a commitment to enhancing customer experiences through effective communication and relationship-building. Multilingual in English, Portuguese, and Spanish, with SafeCheck Advanced Food Safety Certification and Serving It Right Certificate.Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Volunteer
ILSC GREYSTONE COLLEGE
Vancouver, Vancouver
05.2025 - 05.2025
- Collaborated with other volunteers to create a positive work environment.
- Provided assistance to staff in the daily operations of the organization.
- Provided guidance and support to fellow volunteers during their shifts.
- Contributed to employee satisfaction by preparing and serving food and coffee.
- Managed check-in process for over 200 attendees at the job fair, ensuring smooth entry and efficient registration.
Server/Customer Service Representative
Groceries Family Market
São Paulo, Brazil
01.2015 - 09.2020
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Provided exceptional customer service to ensure customer satisfaction.
- Streamlined operations by optimizing inventory management practices.
- Adapted to changing circumstances during COVID-19, maintaining service quality.
- Demonstrated product features and benefits for customers' needs.
- Checked food before serving it to customers.
- Accurately recorded orders on cash register and point-of-sale system.
- Prepared drinks according to standard recipes.
- Greeted guests and provided menus.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Followed health safety guidelines when preparing and serving food products.
- Cleaned tables and chairs to prepare dining area for next customers.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
Graduate Diploma - Economics
Universidade Presbiteriana Mackenzie
Rua Da Consolação 930, São Paulo, SP, 01302-00001-2028
Diploma - Customer Service
ILSC Greystone College
560 Granville St, Vancouver BC V6C1W6 04-2027
Diploma - I.T Zero To Pro
Escola Britanica De Artes & Tecnologia
Rua Salem Bechara 140, Osasco SP 601808001.2026
Skills
- Data analysis and visualization
- AI solutions for business
- Adobe software proficiency
- Bloomberg Market Concepts (BMC)
- Python and SQL for finance
- Microsoft Office suite
- Customer service excellence
- Effective communication skills
- Problem-solving strategies
- Safe food handling
- Food safety
- Service prioritization
- Sales techniques
- Responsible beverage service
- Menu presentation
- Guest engagement
- Professional appearance
- Strong work ethic
- Team collaboration
Hobbies and Interests
I am a dedicated and passionate customer service professional committed to creating meaningful, positive experiences for every customer. My enthusiasm for this sector goes beyond the workplace and academic settings. I believe you start selling a product by selling yourself, that is why I go to the gym and work out every day, eat healthy and have good habits. My proactive approach to learning and continuous improvement drives me to innovate, ensuring that every interaction not only resolves an issue but also builds enduring trust and satisfaction. I am eager to bring my creative problem-solving skills, technical proficiency, and genuine care for people to an organization that values excellence in customer service.
Additional Information
Fluent, Native speaker, Advanced, SafeCheck Advanced Food Safety Certification, Serving It Right Certificate, Data Analysis, Generate AI for business, Use of Adobe software, Bloomberg Market Concepts (BMC), Python for Finance: Investment fundamentals and Data Analytics, SQL and Python basic, Microsoft Office
Languages
English
Full Professional
Portuguese
Native/ Bilingual
Spanish
Professional
Certification
- Serving It Right
- SafeCheck Advanced Food Safety Certification Program
References
References available upon request.
Timeline
Volunteer
ILSC GREYSTONE COLLEGE
05.2025 - 05.2025
Server/Customer Service Representative
Groceries Family Market
01.2015 - 09.2020
Graduate Diploma - Economics
Universidade Presbiteriana Mackenzie
Diploma - Customer Service
ILSC Greystone College
Diploma - I.T Zero To Pro
Escola Britanica De Artes & Tecnologia
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