Andre Cameron
Scarborough,ON
Summary
Proven track record in customer service and problem-solving, demonstrated at Ceridian Canada. Excelled in managing high-stress situations, enhancing customer loyalty, and implementing quality control measures. Skilled in active listening and critical thinking, leading to increased customer satisfaction and retention. Achieved significant improvements in complaint handling and service efficiency. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ceridian Canada
09.2001 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Distribution Clerk
Ceridian Canada
03.1999 - 08.2001
- Completed daily cycle counts and assisted with monthly audits.
- Received, sorted, and distributed pay cheques and direct deposit slips in payroll packages to be sent out via courier.
- Reduced errors in order fulfillment by implementing thorough quality control measures.
Cook/Baker
North York Branson Hospital
06.1990 - 08.1998
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Dietary Porter
North York Branson Hospital
07.1980 - 05.1990
- Cleaned and organized kitchen areas as required.
- Performed cleaning and maintenance duties as directed.
- Washed dishes and prepared meals for patients
- Delivered food to patients
Dish Washer
Pick Kwik Restaurant
01.1980 - 06.1980
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
High School Diploma -
Earl Haig Secondary School
North York, ON06.1984
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Complaint Handling
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
PCP
Love to golf
I play regular
Timeline
Customer Service Representative
Ceridian Canada
09.2001 - 12.2022
Distribution Clerk
Ceridian Canada
03.1999 - 08.2001
Cook/Baker
North York Branson Hospital
06.1990 - 08.1998
Dietary Porter
North York Branson Hospital
07.1980 - 05.1990
Dish Washer
Pick Kwik Restaurant
01.1980 - 06.1980
High School Diploma -
Earl Haig Secondary School
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