Andre Brooks
Scarborough,Canada
Summary
Customer service professional experienced with inbound and outbound calls. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Support
Pay facto
10.2021 - Current
- Answer calls and address customer inquiries
- Use Zoho to create tickets and reply to client’s email
- Troubleshoot point of sales systems and network printers
Customer Service Representative
Northern Security System
09.2019 - 09.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
Service Desk Specialist
Core Cabling
01.2015 - 01.2019
- Established strong rapport with clients by consistently providing timely updates on ticket status.
- Strengthened first-call resolution rates by conducting thorough analyses of common issues to create more effective troubleshooting guides for the team.
- Consistently met or exceeded SLA targets through diligent issue tracking and follow-up activities.
Sales Representative
4D Protections
02.2014 - 01.2016
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Cashier Clerk
Mc Donald's
10.2011 - 01.2014
- Ensure equipment's are functioning and in proper working condition
- Process customer orders in a timely and efficient manner
- Process Refunds and Payment
Education
Diploma - Information Technology
Seneca College of Applied Arts And Technology
North York, ON04-2010
Skills
- Microsoft Word
- Power Point
- Outlook
- Excel
- CRM software proficiency
- POS systems expert
- Shipping and logistics
- Sales closing
- Document control
- Staff education and training
- Report creation
- Consultative sales
Certification
- Network Cabling Certified
- CompTIA A+ Certified
Languages
English
Native or Bilingual
Timeline
Customer Support
Pay facto
10.2021 - Current
Customer Service Representative
Northern Security System
09.2019 - 09.2021
Service Desk Specialist
Core Cabling
01.2015 - 01.2019
Sales Representative
4D Protections
02.2014 - 01.2016
Cashier Clerk
Mc Donald's
10.2011 - 01.2014
Diploma - Information Technology
Seneca College of Applied Arts And Technology
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