Andra Catrinescu
Surrey,BC
Summary
Results-oriented professional with over 10 years of experience in sports and hospitality, including 7 years in leadership roles. Adept at building strong working relationships and collaborating with senior executives across multiple functions. Excellent communicator with a proven track record in team building and problem-solving. Passionate about enhancing candidate experiences and achieving recruitment goals. Excited to contribute to the success of the Los Angeles Olympic and Paralympic Movement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Personal Trainer and Motivational Coach
Back 2 Fitness
05.2022 - Current
- My purpose within this role is to provide unwavering dedication to athletes and individuals, offering exceptional guidance, unwavering support, and effective training strategies that not only enhance their performance but also nurture their mindset and overall well-being
- Conduct one-on-one training sessions with clients, assessing their fitness levels, discussing goals, and developing customized workout plans
- Lead group fitness classes, providing engaging and challenging workouts while catering to participants of various fitness levels
- Regularly monitor and track clients' progress, adjusting training programs and providing ongoing motivation and support
- Educate clients on proper nutrition, hydration, and lifestyle habits to optimize their overall health and fitness
- Empower clients to explore their passions, talents, and values to create a clear vision for their lives
- Develop customized action plans to help clients achieve their goals step-by-step
- Provide ongoing support and accountability to clients, tracking progress and celebrating successes
- Offer guidance and strategies to overcome obstacles and maintain motivation
- Establish injury prevention strategies, which encompass suitable warm-up routines, stretching exercises, and recovery protocol.
Certified Health and Life Coach
Self-Employed
10.2021 - Current
- My primary role is to provide comprehensive health and wellness guidance to individuals and athletes to enhance their performance and overall well-being
- I aim to optimize the health and performance of athletes, helping them reach their full potential on the world's biggest stage
- Behavioral Coaching Programs: I collaborate with clients to set specific goals related to their physical, mental, and emotional health
- They help clients explore the underlying factors contributing to their behaviors and provide personalized strategies and tools to facilitate behavior change
- Individualized Training Programs: Based on the assessment results, I design customized training programs that focus on improving physical capabilities, addressing weaknesses, and enhancing their performance
- These programs may include strength and conditioning exercises, agility drills, and specialized training techniques
- Performance Assessment: I conduct thorough assessments of physical abilities, including strength, endurance, flexibility, and coordination
- I also evaluate their current nutrition and lifestyle habits to identify areas for improvement
- Mental Health Support: I recognize the significance of mental well-being in overall performance
- I incorporate mental health techniques, such as stress management, mindfulness, and visualization exercises, to help athletes and individuals build resilience, focus, and confidence
- Nutritional Guidance: I work closely with nutritionists to develop tailored meal plans that meet specific dietary needs and provide optimal fuel for training
- I educate my clients about the importance of proper nutrition, hydration, and recovery strategies to optimize their performance and support injury prevention
- Led workshops, masterclass, webinars and challenges on various topics, such as: body transformation, diet and stress management.
Hospitality Accounting
Century Group
09.2021 - Current
- Responsible for the oversight of multiple establishments including Civic Hotel, Coast Tsawwassen Inn, Dominion Bar + Kitchen, and Browns Social House
- Actively assesses the effectiveness and efficiency of financial and operational policies and procedures, seeking opportunities for improvement
- Managing the complete financial cycle for outdoor events
- Conducts regular reconciliations of various ledgers (AR, guest, deposit) with the general ledger, promptly investigating and resolving any discrepancies that arise
- Prepares and analyzes the daily sales report, conducting thorough investigations into any irregularities or discrepancies
- Evaluates and processes credit applications, providing recommendations for approval
- Generates and issues customer invoices, ensuring accuracy and timely delivery
- Monitors receivable balances and proactively follows up on collections
- Exposure to budget and monthly financials.
Front Desk Manager
Civic Hotel, Marriott Autograph Collection
04.2019 - 09.2021
- Managed high-volume front office operations effectively, prioritizing exceptional guest service and conducting the full cycle of recruiting within front office operations
- Thrived in a challenging role that allowed me to showcase my strong leadership skills, organizational expertise, and customer-centric approach, contributing to the success of a dynamic hospitality establishment
- Develop and implement policies and procedures for the operation of front office establishment
- Confer and cooperate with other managers to ensure coordination of hotel activities
- Interview and hire applicants, including posting requisitions, sourcing on LinkedIn and Indeed, screening, interviewing, scheduling, and offer negotiations
- Participate in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments
- Coordinate daily front-office activities, train and schedule staff members
- Observe and monitor staff performance
- Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
Guest Experience Manager
Civic Hotel, Marriott Autograph Collection
02.2018 - 04.2019
- Highly motivating and customer-focused role, it provided the opportunity to obtain more skills in managing guest experiences, leading teams, and implementing strategies to enhance overall guest satisfaction
- Adept at creating a warm and inviting atmosphere, ensuring seamless operations, and exceeding guest expectations
- Orchestrated the guest experience, ensuring the delivery of exceptional service at all touchpoints throughout the guest journey
- Led a team of dedicated associates, fostering a positive and collaborative work environment, and providing ongoing training and development opportunities
- Implemented and monitored guest satisfaction metrics, utilizing feedback to identify areas for improvement and enhance overall guest experiences
- Collaborated with various departments, including housekeeping, food and beverage, and front office, to ensure seamless coordination and provide personalized guest services
- Developed and executed innovative initiatives to enhance guest satisfaction, such as loyalty programs, personalized amenities, and special event planning.
Front Desk Manager / Assistant of General Manager
Howard Johnson Hotel
05.2012 - 02.2018
- Engaging in a highly motivating and fast-paced role, I had the opportunity to acquire valuable skills in managing guest experiences, leading teams, and implementing strategies to elevate overall guest satisfaction
- Proficient in creating a welcoming and inviting atmosphere, ensuring smooth operations, and consistently surpassing guest expectations
- Managed all aspects of front office operations, including check-in/check-out procedures, guest inquiries, and reservation management, ensuring efficient and smooth operations
- Led and motivated a team of front desk agents, concierge staff, and guest service associates, providing training, performance evaluations, and continuous development opportunities
- Developed and implemented effective strategies to optimize guest satisfaction, resulting in improved online reviews and increased guest loyalty
- Collaborated closely with the General Manager to execute strategic initiatives, such as revenue management, cost control, and operational efficiency
- Assisted in creating and managing departmental budgets, monitoring expenses, and implementing cost-saving measures
- Maintained a strong focus on delivering personalized guest experiences, resolving guest issues, and handling escalated situations with professionalism and empathy
- Conducted regular staff meetings to communicate goals.
Event Organizer And Marketing Specialist
Bel Rom Real Estate
02.2010 - 01.2011
- Adept at organizing events and overseeing the creation of various marketing publications
- Within this role, I collaborated with advertising and promotion managers to achieve established objectives
- Identifying target markets, evaluating market characteristics, and implementing cost-effective marketing plans provided the skills in developing market strategies, strategic plans, and communication plans to drive brand growth
- Planned, organized, and executed a wide range of events, product launches, and promotional campaigns
- Managed all aspects of event planning, including budgeting, venue selection, vendor negotiations, and on-site coordination
- Developed comprehensive event marketing strategies to drive attendance and increase brand awareness
- Implemented effective marketing campaigns using digital and traditional channels, including social media, email marketing, and print advertising
- Collaborated with cross-functional teams to ensure seamless event execution, including coordinating with sales, marketing, operations, and external vendors
- Conducted post-event evaluations and analyzed feedback to measure event success and identify areas for improvement
- Coordinated the production of event collateral, including signage, brochures, banners, and promotional materials
- Utilized project management tools to track tasks, timelines, and budgets, ensuring successful event delivery within established parameters.
Education
Certification - Health and Life Coaching
Health Coaching Institute
01.2021
Diploma - Hospitality Management
SELC COLLEGE
01.2013
Master of Business Administration (M.B.A.) - Marketing
ACADEMY OF ECONOMIC STUDIES
01.2010
Diploma - Economics
ACADEMY OF ECONOMIC STUDIES
01.2008
Skills
- Multilingual (Romanian, English, Spanish - Intermediate)
- Microsoft Office Suite (Excel, PowerPoint, Word)
- Google Sheet, Google Docs
- ATS - Applicant Tracking System
- Utilizing LinkedIn and Indeed for candidate sourcing
- Networking
- Leadership and People Development
- Diversity, Equity, Inclusion and Belonging
- Stakeholder Relationship Management
- Budgeting, Revenue Generation and Financial Management
- Event planning and coordination
- Communication and Interpersonal Skills
- Problem Solving and Conflict Resolution
- Organizational and Time Management
Certification
- Manager in Tourism Activity Diploma
- FIRST AID / CPR
Volunteer Experience
Outreach Van Atira, Surrey, BC, 04/2020 - Present, Connect with women who are homeless or at risk in the community, by supporting and providing them with snacks, harm reduction supplies, housing outreach, referrals, and much more.
References
Upon Request
Timeline
Personal Trainer and Motivational Coach
Back 2 Fitness
05.2022 - Current
Certified Health and Life Coach
Self-Employed
10.2021 - Current
Hospitality Accounting
Century Group
09.2021 - Current
Front Desk Manager
Civic Hotel, Marriott Autograph Collection
04.2019 - 09.2021
Guest Experience Manager
Civic Hotel, Marriott Autograph Collection
02.2018 - 04.2019
Front Desk Manager / Assistant of General Manager
Howard Johnson Hotel
05.2012 - 02.2018
Event Organizer And Marketing Specialist
Bel Rom Real Estate
02.2010 - 01.2011
Certification - Health and Life Coaching
Health Coaching Institute
Diploma - Hospitality Management
SELC COLLEGE
Master of Business Administration (M.B.A.) - Marketing
ACADEMY OF ECONOMIC STUDIES
Diploma - Economics
ACADEMY OF ECONOMIC STUDIES
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