Andra Bernard-Colquhoun
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Adds value to any organization in need of great collaboration, interpersonal, and multi-tasking abilities.
Overview
16
16
years of professional experience
Work History
Accounts Receivable Administrator
Cassels, Brock & Blackwell LLP
08.2023 - Current
- Posted customer payments by recording cash, checks, and credit card transactions into Thomson Reuters 3E Financial Accounting system
- Managed and responded to correspondence and inquiries from customers, lawyers, assistants and collectors.
- Assist with reconciling six bank accounts at month end.
Business Service Representative
Telus Communications
07.2012 - 08.2021
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Facilitated successful contract negotiations with clients, securing agreements that benefited both parties.
- Developed strong client relationships with effective communication and consistent followup.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
NCO Financial
02.2008 - 04.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Education
Business & Accounting Diploma -
Centennial College
Scarborough, ON01.2022
Skills
- Excellent written and verbal communication skills
- Attention to Detail
- Excellent Customer Service & interpersonal skills
- Critical thinking skills
- Works well independently and with a team
- Exceptional at multi-tasking
- Strong organizational skills
- Able to adhere to tight deadlines
- Knowledge of office administrative policies
- Able to respond quick in a dynamic and changing environment
- Microsoft Excel
- Cash application
Timeline
Accounts Receivable Administrator
Cassels, Brock & Blackwell LLP
08.2023 - Current
Business Service Representative
Telus Communications
07.2012 - 08.2021
Customer Service Representative
NCO Financial
02.2008 - 04.2011
Business & Accounting Diploma -
Centennial College
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