André Ricketts
Richmond,BC
Summary
Proficient security manager with over 7 years of experience and proven ability to develop and mentor security personnel to maintain high security standards. Committed to strategic planning and delivery of large-scale objectives while maintaining the highest integrity and respect. Cross-functional collaborator with skills in policy development, tactical planning, and operational problem-solving. Experience conducting and creating safety training and implementing health and safety procedures.
Overview
9
9
years of professional experience
Work History
Operations Manager, Protection Services
Vancouver Coastal Health
02.2024 - Current
Manager of Security
Canucks Sports & Entertainment
11.2023 - Current
- Responsible for all base building security requirements for Rogers Arena, working with all departments and partners on building and corporate security requirements
- Administer base building security contract with third-party service provider to ensure staffing levels are maintained, day-to-day procedures are adhered to, protection of Rogers Arena's physical property is not compromised, and emergency, fire safety, and surveillance systems are in proper functioning order
- Oversee access control program, key requests, and access card requests
- Conduct annual site training with base security staff and hold regular meetings with Site Supervisor and base security Management Representative to address operational and performance issues
- Develop strategies and tactics to integrate base security staff as part of the CSE team to provide a seamless experience to staff, guests, clients, and partner organizations at Rogers Arena
- Review security logs, daily reports, and checklists and oversee all budgeting requirements for base security operations
- Responsible for all event security requirements for Rogers Arena, working with all departments and partners on implementing event security requirements
- Responsible for hiring, training, and ongoing management of part-time event security staff, supervisors and parking attendants, including performance issues and union/management concerns
- Establish and maintain positive relationships with all operational departments and partner organizations to maintain a consistent approach to fan experience across the company and increase customer service levels at all touch points within Rogers Arena
- Review supervisor and incident reports after each event to conduct more thorough investigations and address any security-related issues that arise during events
- Work closely with Event Managers and Promoter/Client representatives on the implementation of all event security and parking requirements and interfacing with arena security staff and procedures
- Liaise with the Vancouver Police Department on event and day-time security issues that may arise
- Liaise with Vancouver Canucks and NHL security representatives on the implementation of team and league requirements
Coordinator of Security & Cruise Operations
Ceres Terminal Canada
02.2022 - 11.2023
- Monitor cruise terminal operations, including security, cruise, and ground transportation
- Troubleshoot any immediate concerns/issues promptly in compliance with Ceres Security and Operations Plan, policies, and procedures
- Oversee terminal security and logistics, including access control and CCTV
- Manage quality and production levels of all contract service providers, ensuring they are compliant with the Attorney General's Security Programs licensing regulations, WorkSafe B.C regulations, and Ceres Contract
- Issuance and maintenance of terminal equipment and operating supplies
- Develop and deliver seasonal training, including operations and security awareness
- Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery
- Participate as response personnel during irregular or emergency operations
- Act as chair of the health and safety committee, manage and provide a safe and healthy workplace for staff to ensure the appropriate health and safety requirements for operational areas are met
Site Security Manager
Genesis Security/Vancouver Convention Centre
07.2018 - 02.2022
- Manage the 24/7 security operations team, including facility and event staff
- Oversee administrative duties including staff payroll, staff scheduling, and billing for services renders
- Developed improved training methods with focus on public safety and officer awareness. Ensuring staff were fully compliant with Work Safe BC and The Justice Institute regulations
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Provided security for facility lockdown and crowd control during facility-related protests, event space access control, security screening
- Provided vision and leadership to all staff through coaching and mentoring, conduct performance evaluations
- Developed close working relationships with local and federal law enforcement
- Provide corporate and executive protection to VIP's and VVIP's
- Built a string partnerships with both internal and external stakeholders
Asst Site Security Manager
Genesis Security/Vancouver Convention Centre
04.2016 - 07.2018
- Assist with day-to-day operations of the security department
- Meet with clients and event managers to oversee events
- Ensured contracts were met and reviewed with the client
- Oversee hiring and process and assist with site orientations
- Prepare briefings for supervisors on functions, VIP arrivals, and other events
- Provide escorts to VIP and VVIP Principles
- Conduct regular operation meetings to review or adjust theperformance of the department
- Complied with safe operating practices and assessed operational procedures against best practices.
- Maintained records and logs of work performed and materials and equipment used.
Education
Strategic Leadership and Management Specialization -
University of Illinois
Defining Diversity, Equity and Inclusion in Organizations Certificate - undefined
Rice University
The Social Context of Mental Health and Illness Certificate - undefined
University of Toronto
College Diploma - undefined
Sheridan College
PoliceHuman Resources And Labour Relations
BC MEA
Skills
- Phenomenal customer relations experience
- Professional presenter with the ability to relate to demographically diverse audiences
- Proven ability to work in high-paced environments
- Excellent communicator and team player
- Training & Development
- Leadership & Mentorship
- Logistics Management
- Basic Life Support (HCP HealthCare Provider)
- Occupational First Aid Level 2
- Airway Management & Oxygen Therapy
- Incident Command Systems 100 and 200
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Operations Manager, Protection Services
Vancouver Coastal Health
02.2024 - Current
Manager of Security
Canucks Sports & Entertainment
11.2023 - Current
Coordinator of Security & Cruise Operations
Ceres Terminal Canada
02.2022 - 11.2023
Site Security Manager
Genesis Security/Vancouver Convention Centre
07.2018 - 02.2022
Asst Site Security Manager
Genesis Security/Vancouver Convention Centre
04.2016 - 07.2018
Strategic Leadership and Management Specialization -
University of Illinois
Defining Diversity, Equity and Inclusion in Organizations Certificate - undefined
Rice University
The Social Context of Mental Health and Illness Certificate - undefined
University of Toronto
College Diploma - undefined
Sheridan College
Human Resources And Labour Relations
BC MEA
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