Andolf Nyarko Asante
Edmonton,AB
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Kal Tire
Edmonton, Alberta
03.2021 - 07.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Service Representative
JRS Sunriser
Edmonton, Alberta
05.2014 - 03.2020
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Supervisor
Talfour Jones
Toronto, Ontario
01.2007 - 02.2014
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
Education
High School Diploma -
St. James Cardinal Catholic High School
Toronto, None08-2003
Skills
- Complaint resolution
- Report Generation
- Scheduling
- Account updating
- Product Knowledge
- Information Security
- Call Management
- Appointment Scheduling
- Paperwork Processing
- Customer Service
- Money handling abilities
- Client Relations
- Customer Relations
- Problem-solving abilities
Timeline
Customer Service Representative
Kal Tire
03.2021 - 07.2023
Customer Service Representative
JRS Sunriser
05.2014 - 03.2020
Customer Service Supervisor
Talfour Jones
01.2007 - 02.2014
High School Diploma -
St. James Cardinal Catholic High School
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