Andelija Zdravkovic
Sussex,New Brunswick
Summary
Results-driven and communicative professional with a proven track record in sales, customer service, and marketing. Skilled in multiple languages, including English, Greek, and Serbian. Demonstrates exceptional interpersonal skills and thrives in collaborative team environments. Committed to delivering outstanding results and providing excellent service to clients.
Overview
10
10
years of professional experience
Work History
Travel Agency NIKANA
01.2016
- Offered travel services to clients, including booking arrangements and providing destination information
- Demonstrated strong interpersonal skills, working effectively with clients to understand their needs and preferences
Frikom Food Company
01.2013
- Promoted Frikom products through in-store demonstrations and sampling events
- Developed strong relationships with customers, increasing brand loyalty and driving sales
Brand ambassador and cashier
IQOS PMI-Philip Morris International
01.2017 - 01.2023
- Promoted and sold company products, increasing brand awareness and customer engagement
- Educated customers on product features and benefits, ensuring a positive brand image
- Collaborated with sales and marketing teams to develop and implement effective marketing strategies
- Tracked customer preferences, providing valuable insights for future marketing initiatives
- Tracked customers' preferences and suggest advertising and positioning ideas
- Tracked and reported on competitors' marketing activities
- Greeting customers when they enter the store
- Operating a cash register or computer system
- Scanning items or inputting item codes for purchased goods
- Accepting payments from customers
- Managing cash and making change for customers
- Handling coupons or other discount codes
- Processing exchanges or returns
- Handling customer questions or concerns
- Gift wrapping purchases if the customer requests
- Placing items safely in a bag, box, or cart
- Generating refunds or store credits after a return
- Overseeing the funds in a cash register and balancing the amounts at close
- Assisting customers with questions and other needs
- Stocking shelves and finding items in the storage section
- Cleaning the checkout station and keeping receipts organized
Real Estate Agency EMINENT
01.2016 - 01.2017
- Worked in the agency's call center, responding to customer inquiries and offering apartments and flats for sale and rent
- Utilized strong communication skills to provide exceptional customer service and drive sales
Fitness Center PLAY
01.2014 - 01.2015
- Worked at the front desk, communicating with clients and providing assistance as needed
- Maintained a clean and organized reception area, ensuring a positive experience for clients
Education
degree - Greek Language and Literature
Faculty of Philology
Belgrade01.2020
Scholarship - Greek language and culture
University of Athens
01.2015
course - communication and interpersonal skills
Greek Embassy in Belgrade
01.2014
First Aid Course - emergency response procedures
01.2013
course - Maths and Science
Eighth Comprehensive School
Belgrade01.2010
Skills
- Fluent in Serbian
- Fluent in Greek
- Fluent in English
- Elementary level of Spanish
- Proficient in Microsoft Office
- Sales force program
- Driving license (Class 5)
- Strong communication skills
- Interpersonal skills
- Teamwork skills
Languages
English
Full Professional
Greek
Full Professional
Serbian
Native or Bilingual
Hobbies and Interests
- Music
- Folklore dance
- Photography
- Travelling
Training And Development
- University of Athens Scholarship, 2015, Participated in a scholarship program, expanding knowledge of Greek language and culture
- Volunteering, 2014, Volunteered at the Greek Embassy in Belgrade, developing strong communication and interpersonal skills
- First Aid Course, 2013, Completed a first aid course, gaining knowledge of emergency response procedures
Timeline
Brand ambassador and cashier
IQOS PMI-Philip Morris International
01.2017 - 01.2023
Travel Agency NIKANA
01.2016
Real Estate Agency EMINENT
01.2016 - 01.2017
Fitness Center PLAY
01.2014 - 01.2015
Frikom Food Company
01.2013
degree - Greek Language and Literature
Faculty of Philology
Scholarship - Greek language and culture
University of Athens
course - communication and interpersonal skills
Greek Embassy in Belgrade
First Aid Course - emergency response procedures
course - Maths and Science
Eighth Comprehensive School
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