Brody MacDonald
Brantford
Summary
Enthusiastic individual who is eager to contribute to a successful work environment through hard work, attention to detail and excellent organizational skills. Clear understanding of deescalation and enforcement, and training in security, private investigating, and police foundations. Motivated to learn, grow and excel in the security and police industry.
Overview
5
5
years of professional experience
Work History
Security Guard
Brant Conservation Park
04.2021 - 09.2021
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Reduced incidences of theft by implementing effective access control measures.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Wrote detailed reports of all security breaches and investigations.
Night Produce Manager
Zehrs Markets
09.2021 - Current
- Improved produce department efficiency by implementing streamlined inventory management processes.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
- Developed eye-catching displays and promotions to increase sales and drive customer interest in new products.
- Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
PC Express
Zehrs Markets
09.2019 - 09.2021
- Proved successful working within tight deadlines and fast-paced atmosphere, especially during COVID-19. The PC Express program has maxed out its order capabilities.
- Collaborated with departments to ensure products are up-to-date and readily available.
- Created plans and communicated deadlines to ensure orders were met in a timely manner.
- Offered friendly and efficient service to all customers, handled challenging situations with ease. Customer complaints were usually deescalated.
- Used critical thinking to break down problems, evaluate solutions and make decisions, especially when we were under-staffed and maxed out in orders.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintained proper cleaning procedures according to COVID-19 rules, and ensured proper safety for customers, as well as employees.
Cashier
Zehrs Markets
2017 - 2019
- Helped customers complete purchases, locate items and join the PC Optimum program.
- Processed POS transactions, including cash and credit purchases or refunds.
- Quickly process transactions and assist with bagging the groceries, all with a pleasant manner.
- Worked closely with the front end manager to solve problems and handle customer concerns and complaints.
- Educated customers on current local donations, charities, and fundraisers.
- Greeted customers and responded to requests for information.
- Counted cash in register drawer at beginning and end of shift.
Service Clerk
Zehrs Markets
2015 - 2017
- Restocked shelves and faced the product when required to
- Help customers load their groceries into their cars
- Do ground maintenance and ensure safety for customers
- Clean and replace all the garbage in the front end
- Ensure carts are put into their proper spots
- Sign sweep logs and check washroom logs
Education
Diploma - Police Foundations
Mohawk College
Hamilton, ON04.2022
Skills
- PC products knowledge
- Customer assistance
- Cash register operations
- POS Systems
- Point of Sale Knowledge
- Stocking and Replenishing
- Identification Checks
- Bagging and Packaging
- ID Verification
- Adaptability
- Staff Training
- Security understanding
- Security Protocols
- Safety trained
Licenses
Security and Private Investigation, License # 11297686
Timeline
Night Produce Manager
Zehrs Markets
09.2021 - Current
Security Guard
Brant Conservation Park
04.2021 - 09.2021
PC Express
Zehrs Markets
09.2019 - 09.2021
Cashier
Zehrs Markets
2017 - 2019
Service Clerk
Zehrs Markets
2015 - 2017
Diploma - Police Foundations
Mohawk College
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