Andie Kayter Jacques
QC
Summary
In my previous roles, I demonstrated a strong commitment to customer satisfaction by consistently delivering exceptional customer service and support. I effectively utilized customer service best practices and explored diverse solutions to address customer needs. My proactive approach and dedication ensured that customers received timely and effective resolutions, contributing to overall customer loyalty and retention.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Nordia
03.2024 - Current
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for the customers.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and French-speaking customers.
Social Media Assistant
Ashley Elisino
09.2022 - 03.2024
- Created engaging content to keep social media channels updated.
- Developed captivating visual content to enhance aesthetic appeal across all channels.
- Boosted customer engagement through regular posting of relevant and interactive content on various social media platforms.
Swing Shift Manager
Premiere Moisson
10.2020 - 09.2022
- Promoted a positive work culture, resulting in improved team relationships and job satisfaction.
- Implemented effective sales tactics and promotional activities.
- Implemented quality control measures that led to consistent product quality standards across all shifts.
- Improved employee productivity by implementing task allocation strategies.
- Provided training for enhanced performance.
Swing Shift Manager
McDonald's
03.2016 - 10.2020
- Ensured smooth shift transitions by maintaining thorough communication between teams and management.
- Contributed to cost reduction initiatives by identifying areas of waste and proposing practical solutions.
- Oversaw food preparation and monitored safety protocols
- Addressed customer concerns promptly, leading to increased customer satisfaction rates.
- Motivated staff to perform at peak efficiency and quality.
Education
Applied Social Science - Social Sciences
John Abbott College
Sainte-Anne-de-Bellevue, QC11.2021
Skills
- Customer Service
- Health and safety
- Problem-Solving
- Team Leadership
- Good communication skills
Languages
French
Native or Bilingual
English
Native or Bilingual
Certification
Google Digital Marketing & E-commerce
Timeline
Customer Service Representative
Nordia
03.2024 - Current
Social Media Assistant
Ashley Elisino
09.2022 - 03.2024
Swing Shift Manager
Premiere Moisson
10.2020 - 09.2022
Swing Shift Manager
McDonald's
03.2016 - 10.2020
Applied Social Science - Social Sciences
John Abbott College
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