Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

ANDIE DIMEN

Whitehorse,YT

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Labourer

Ewing transport ltd
06.2023 - Current
  • Working under a contractor at Victoria gold Corp eagle gold mine
  • Physical labour for mining exploration
  • Other various labour jobs as needed
  • Attending daily tailgate meetings and monthly safety meetings
  • Competing a daily FLRA
  • Completing incident reports
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Performed general housekeeping and cleaning tasks.
  • Maintained clean, orderly work environment free of hazards.

Office Manager

Safe at Home Society
03.2023 - 06.2023
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Kept office inventory and completed weekly shopping trips
  • Coordinated special projects and managed schedules.
  • Established and maintained relationships with tenants who have a history of homelessness using housing first and harm reduction approach
  • Facilitated communication between clients and others as needed to assist clients to connect with resources and achieve their goals, while upholding client confidentiality
  • Worked directly with external community supports, government, non-government and First Nation government providers to ensure tenant’s have their support needs attended to
  • Participated regularly in team meetings and make recommendations to Program Supervisor regarding service delivery gaps reflective of tenant support needs.
  • Regularly monitored main phone line, responding to and delivering messages to staff
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Assisted development and implementation of new administrative procedures.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Took minutes for weekly meetings and distributed all relevant documents to board members


Waitress and Bartender

Georgio’s Cuccina
07.2018 - 08.2022
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Executive Assistant

Whitehorse General Hospital
05.2021 - 10.2021
  • Executive Assistant to Directors of People Services and Culture & Quality and Strategy departments
  • Provided confidential and general administrative and clerical support to Executive Director(s) including; providing an informed and reliable liaison function between the Executive Director, management and hospital staff
  • Relayed direction, action items, messages, concerns, and intent.
  • Responded to various requests for information that arrives via telephone, mail and in person by screening these requests, identifying the person responsible and forwarding these requests to the appropriate individual.
  • Ensured that office equipment is maintained and inventory of all stationary supplies is maintained, electronic and hardcopy file management structures are appropriately created and maintained; and setting up audiovisual equipment to support meetings.
  • Reviewed documentation requiring signature to ensure proper authorization procedures have been adhered to before submitting for approval/signatures.
  • Maintained appointments schedule for the Executive Directors.
  • Monitored calendars and schedules meetings and appointments as necessary.
  • Opened, sorted and distributed incoming mail.
  • Researched and consolidated background information in preparation for various meetings or projects, including highlighting priority information and data, when appropriate
  • Ensured enquiries and complaints are followed-up on
  • Assisted in arranging events, meetings, or workshops as directed by the Executive Director(s), including booking meeting facilities, ordering catering, making travel arrangements, and ensuring all invoices for these are properly coded and signed for submission to the Finance Department for payment
  • Reviewed and prepared agendas and takes minutes for various meetings
  • Reviewed material from meetings and ensures all action items are identified and associated deadlines are established
  • Provided administrative and project support to Director(s), as approved by the Executive Director(s), including: drafting of documents (with minimal direction), proof-reading, minute taking and travel arrangements
  • Undertook special confidential projects as directed by the Executive Director(s) either independently or using cross-functional teams
  • Contributed to and adhered to patient safety initiatives
  • Wrote reports, executive summaries and newsletters.

Senior Administrative Assistant

Workers' Safety And Compensation Board
11.2020 - 04.2021
  • Acted as the primary contact and liaison between the senior manager, deputy minister, department staff, boards and committees, senior management from other departments and organizations, and the general public
  • Arranged and coordinated the supervisor’s calendar (including daily agendas, meetings, teleconferences, conferences and public events).
  • Conducted research, prepared related documentation, background information and agendas. Provides logistical support, took minutes and conducted follow-up activities.
  • Provided senior secretarial support to the supervisor including word processing or proof reading the work of others, composing routine responses to a range of correspondence, developing and maintaining various record and tracking systems and databases (eg. ministerial requests, Cabinet and Management Board communications, confidential correspondence).
  • Processed invoices and monitored the office budget.
  • Reviewed and maintained branch financial systems for monitoring, managing, and reporting on financial commitments, forecasts, transactions, budgets, and other information.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Acted as backup for other employees by providing support and adapting to requirements of department.

Administrative Assistant

YTG, Whitehorse Health Centre
10.2019 - 11.2020
  • Oversaw and participated in a full range of administrative support services to the Health Centre including assisting the Community Health Nurse in Charge with correspondence, ordering supplies, submitting reports, scheduling patient appointments, filing, collecting and distributing mail and secretarial support.
  • Greeted and received clients who present at the Health Centre and answering telephones, assessing the nature and urgency of incoming telephone calls, referring calls to nursing staff, answering general inquiries from clients and the general public with due consideration to confidentiality.
  • Created updates and maintained the security of highly confidential and sensitive information such as health care records and departmental records.
  • .Maintained the operation of various devices to support the technological requirements of the health centre.
  • Documented and regularly updated personal and demographic information, both electronically and in paper format for health care records.
  • Oversaw and participated in the collection of fees for immunizations and patient services fees.
  • Reconciled various financial accounts related to the day to day operational requirements of the Health Centre (VISA, petty cash, Interac and OPD fees, etc).
  • Assisted the Community Health Nurse in Charge in the compilation of information to respond to both formal ATIPP and informal requests for client information in compliance with departmental standards.
  • Administered the Records Management System for the Health Centre in compliance with branch directives as it relates to the administration, operational and confidential files.
  • Coordinated and facilitated the daily Telehealth operations including scheduling, prioritizing requests, troubleshooting basic technical issues, and reporting.
  • Facilitated direct patient care by assisting with scheduling for patients being referred to other services or programs as directed by the Community Health Nurses.
  • Used Panorama and Meditech daily for data entry.
  • Assisted in flu and Covid vaccine clinics by directing flow of traffic, checking in clients and data entry using Panorama.

Executive Assistant and Property Manager

Da Daghay Development Corporation
07.2018 - 04.2019


  • Re-designed corporation’s website, achieving users by 75%.
  • Re-designed corporation’s logo and produced marketing materials.
  • Completed collaboration with a local apparel company.
  • Successfully took on Property Management of 3 buildings and 42 at River Bend affordable housing.
  • Implemented screening policy for tenant applications.
  • Attended BCNPHA’s affordable housing conference in Vancouver, BC over the course of three days.
  • Completed preliminary designs for a playground with Earthscape Play.
  • Submitted funding application to the Community Development Fund for a playground.
  • Assisted in the organization of community gathering and information sessions for TKC citizens for the planning of an administration and cultural gathering centre.
  • Property Managed 48 affordable housing units, including paper and electronic filing of tenant documents, collecting rental payments, tenant communications, and handling all move ins and evictions.
  • Developed and implemented a corporate reporting policy and system that complies with Corporate Service requirements and ensures full accountability to the Board and Shareholder.
  • Prepared for, attended and followed up on various meetings to advise the CEO on business operations/opportunities.
  • Maintained office clerical, filing and record keeping systems in an orderly fashion.
  • Assisted CEO and Managers as required.
  • Prepared bill payments and/or invoicing to associated companies.
  • Conducted seasonal/term recruitments on behalf of DDDC and all subsidiaries.
  • Made logistical arrangements for Board meetings including the preparation and distribution of agendas, related reference materials and preparing meeting minutes et for approval.
  • Prepared a wide range of reports, correspondence, discussion papers, written recommendations and other relevant documentation pertaining to Board activities.
  • Maintained filing systems (hard copy and electronic) ensuring all records and documentation is fully accessible and properly stored.
  • Prepared for publication of DDDC material.
  • Arranged facility bookings and travel.

Administrative Assistant

YTG, Mental Wellness And Substance Use Services
03.2017 - 07.2018
  • Worked as part of a team that is critical to operations, communications and public relations for all clients and visitors.
  • Compiled and reported monthly statistics for all MWSU programs.
  • Provided insight at weekly counsellor team meetings on administrative team capacity and partake in team discussions as needed.
  • Assisted in the implementation of Integration between three departments.
  • Implemented new filing and record management system.
  • Re-Structured monthly contracted psychiatrist clinics.
  • Management of monthly organization and operation of psychiatry clinics.
  • Conduct first contact daily for client intakes.
  • Provided a variety of front-line reception services for MWSU units, ensuring clients receive prompt, friendly and courteous service whilst ensuring that clients or public receive accurate information and are directed to the unit or individual that can best assist.
  • Provided administrative support to the Treatment, Prevention, Outreach, Withdrawal Management, Mental Health, Community and Children Youth and Family Therapeutic Team units and take direction from the supervisors of these units.
  • Processed incoming and outgoing mail according to protocols.
  • Processed confidential documents, including drafting letters, memorandums, correspondence, month end reports for approval and signature.
  • Updated manuals, workshop and presentation material.
  • Ensured client files were maintained and up-to-date.
  • Completed information and Protection Privacy Act (ATIPP) requests.
  • Received, compiled and complete monthly Program Statistics for all program areas
  • Arrange in and out of territory travel for employees, i.e booking hotels, cars and air, in accordance to the Management Board Directives.
  • Ensured the travel claim forms were completed correctly and forwarded onto the Supervisor, Finance and Support Services for processing.
  • Gathered time records, leave applications, overtime authorization forms and related documentation, ensuring tombstone data is accurate, and forwards to the Manager for review and approval.
  • Acted as a resource for employees on time records and leave form completion; advising on government processes and applicable articles under the Collective Agreement.
  • Assisted vulnerable members of the public and clients in a sensitive and respectful manner and maintaining sensitivity to clients and public with mental and/or physical disabilities, and ensuring they receive appropriate attention and assistance.
  • Responding to general inquiries regarding the Social Services activities and referring clients to appropriate staff for more detailed information
  • Providing information to clients and distributing resource material, forms, booklets, and other printed information on request
  • Ensuring concerns and/or complaints received at the counter or by phone are responded to or referred appropriately
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Handled confidential material in a professional and secure manner.

Education

High School Diploma -

Porter Creek Secondary School
Whitehorse, YT
06.2015

Vanier Catholic Secondary School
Whitehorse, YT

Skills

  • Crisis Intervention
  • Conflict resolution
  • Records filing and data archiving
  • Calendar management
  • Document control
  • Management support
  • Public Relations
  • Customer Relationship Management
  • MS Office applications (Word, Excel, PowerPoint)
  • Fluent in Mac/Windows usage
  • Fluent in using Panorama
  • Meeting support and minute taking
  • Arranging travel
  • Mailing confidential items using expedited mail and internal mail systems
  • Website Design
  • Governance
  • Media and Marketing

Training

  • Management Skills for Administrative Professionals
  • The Outstanding Administrative Assistant
  • Respectful Workplace: What Does Conflict Have to do with it? • Finance 101
  • Ensuring Trust in Us: HSS Privacy and Confidentiality Training (HIPMA)- 2016 • Strategic Thinking
  • Thriving, Striving and Surviving in Today’s World
  • ASIST
  • Yukon First Nations History, Culture, Agreements and Self Government • Lateral Violence – Working Towards Solutions
  • WHMIS
  • Food Safety
  • CPR-C/AED and First Aid
  • First Nations 101

Timeline

Labourer

Ewing transport ltd
06.2023 - Current

Office Manager

Safe at Home Society
03.2023 - 06.2023

Executive Assistant

Whitehorse General Hospital
05.2021 - 10.2021

Senior Administrative Assistant

Workers' Safety And Compensation Board
11.2020 - 04.2021

Administrative Assistant

YTG, Whitehorse Health Centre
10.2019 - 11.2020

Executive Assistant and Property Manager

Da Daghay Development Corporation
07.2018 - 04.2019

Waitress and Bartender

Georgio’s Cuccina
07.2018 - 08.2022

Administrative Assistant

YTG, Mental Wellness And Substance Use Services
03.2017 - 07.2018

High School Diploma -

Porter Creek Secondary School

Vanier Catholic Secondary School

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ANDIE DIMEN