ANDERSON FRANCIS XAVIER
Scarborough,Ontario
Summary
Results-driven and self-motivated IT professional with extensive experience as a System Administrator supporting thousands of users at IBM Canada. Recognized for outstanding support services, process development, and project management.
Overview
24
24
years of professional experience
Work History
System Administrator
IBM Canada
01.2010 - Current
- Working knowledge of virtualization, VMWare, or equivalent
- Strong knowledge of systems and networking software, hardware, and networking protocols
- Active Directory clean up with inactive user accounts/Computer OUs, Experience with scripting and automation tools
- Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
- Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
- Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
- Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
IT Business Analyst
IBM Canada
12.2007 - 01.2010
- Auditing customer accounts with regards to returns and exchanges
- Inventory controller and vendor parts specialist for IBM parts and customer parts
- Update warranty returns and inquires
- Prepare weekly shipment reports for export vendors
- System trouble-shooter with regards to PIMS, WMS and SAP report to IT
- Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including knowledge of security, storage, data protection, and disaster recovery protocols
Asset Management Analyst
SIEMENS
05.2000 - 10.2007
- Assisted in the development of procedures and improved design standards, included responsibilities such as preparing specifications, contracts and bid evaluations, allocating materials, preparing work orders, sketches, estimates and proposals
- Provides technical support to construction personnel and performs field checking of work in progress
- Analyzes outage data to develop necessary system improvements and oversees emergency outage response efforts
- Planned and coordinated systems including SCADA, CAD and other engineering systems
- Works on-call as required.
Education
Diploma - Information Management Systems
Seneca College of Applied Arts And Technology
North York, ON04.2009
Graduate Certificate - Accounting And Finance
Institute of CMA
Colombo, Sri Lanka08.2007
Bachelor of Arts - Computer And Information Systems
University of Peradeniya
Colombo, Sri Lanka12.2001
Skills
- Server OS/Software:
- Virtualization:
- Programming Languages:
- Windows Servers 2003/2008/2012/2016, Active Directory, Microsoft Exchange 2000/2003/2007/2010, Microsoft 365, Terminal Server, IIS, Trend Micro (AV), WMS; ERP/SAP; IBM (PIMS – Parts Information Management System);
- VMware ESXi 40/41/5/55/6/; vCenter Server Management;
Technical Proficiencies:
- JavaScript – HTML – XML – Knowledge of Java
- Hardware:
- HP/Compaq Proliant Servers, Dell Power Edge Servers, IBM, Dell , Ethernet, HP/Dell/EMC Storage, Compaq, Modems, routers, IBM PC, Canon
- Networking:
- LAN / WAN, TCP/IP, DNS, DHCP, UDP, ICMP, Firewalls, Network monitoring, security, asset, configuration management with Manage engine
Timeline
System Administrator
IBM Canada
01.2010 - Current
IT Business Analyst
IBM Canada
12.2007 - 01.2010
Asset Management Analyst
SIEMENS
05.2000 - 10.2007
Diploma - Information Management Systems
Seneca College of Applied Arts And Technology
Graduate Certificate - Accounting And Finance
Institute of CMA
Bachelor of Arts - Computer And Information Systems
University of Peradeniya
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