ANDERSON Leite DE SOUTO
Etobicoke,ON
Summary
Flexible and organized experienced Food Server with a strong understanding of the hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Customer-driven and highly coordinated managerial staff with a collaborative mindset and team orientation. Committed to maintaining the highest standards of professionalism, efficiency, and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Food Server
Michael`s Back Door Restaurant
Missisauga, ON
10.2023 - Current
- Set up tables and counters to prepare dining and serving areas.
- Calculated charges, issued table checks, and collected payments from customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Checked on customers during their meal to ensure they were satisfied with their dining experience.
- Ensured that all restaurant safety guidelines were followed at all times.
- Communicated effectively with kitchen staff regarding order details, special requests, allergies.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
- Stocked service areas with supplies during slow periods.
- Served and managed tables of 20 to 35 guests in a high-end environment.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
Senior Food Server / Restaurant Manager
The Apricot Tree Café
Mississauga, ON
04.2022 - Current
- Ability to lead, motivate, and manage a team of servers while assigning tasks and responsibilities to appropriate staff members
- Excellent verbal and written communication skills to interact with customers, provide information, and handle issues related to orders, service, and customer satisfaction
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitoring and managing inventory levels for ingredients, supplies, and equipment
- Providing comprehensive training to new staff members and ensuring ongoing training for existing employees while enhancing their skills and performance
- The ability to understand and address customer needs and concerns, ensuring a positive dining experience.
Food Server
The Apricot Tree Café
Mississauga, ON
10.2021 - 03.2022
- Effectively promoted restaurant promotions, events, and loyalty programs to enhance the customer experience, drive sales and encourage return visits
- Collaborated seamlessly with kitchen staff and fellow servers, being an integral part of the team while ensuring efficient restaurant operations and a positive team environment
- Demonstrated comprehensive knowledge of the menu, including ingredients, allergens, and preparation methods, to provide accurate information to customers
- Utilized the point-of-sale (POS) system to efficiently input orders and process payments always verifying the accuracy of the operation to maintain a high standard of service
- Set up tables and counters to prepare dining and serving areas to create an inviting environment.
- Skillfully managed various concurrent tasks, including taking orders, serving food, making drinks, and cleaning tables, while managing up to 10 tables concurrently, showcasing exceptional multitasking and organizational skills.
Education
Diploma - Business – Marketing
Humber College
04.2023
Smart Serve Certificate -
Alcohol And Gaming Commission of Ontario (AGCO)
10.2021
Skills
- Customer-Oriented
- Restaurant Operations Management
- Problem Solving
- Quality Assurance
- Team Player
- Able to Lift 30 Pounds
- Relationship Building
- Proven Sales Record
- Organization and Prioritization
- Point of Sale Systems
- Verbal and Written Communication
- Warm and Friendly
Languages
English
Full Professional
Portuguese
Native/ Bilingual
Spanish
Limited
Timeline
Food Server
Michael`s Back Door Restaurant
10.2023 - Current
Senior Food Server / Restaurant Manager
The Apricot Tree Café
04.2022 - Current
Food Server
The Apricot Tree Café
10.2021 - 03.2022
Diploma - Business – Marketing
Humber College
Smart Serve Certificate -
Alcohol And Gaming Commission of Ontario (AGCO)
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