Summary
Overview
Work History
Education
Skills
Accomplishments
Professional Development And Certifications
Languages
Timeline
Generic

Anderson Ciszewski

Kelowna,Canada

Summary

IT management professional with over 25 years of experience leading complex enterprise projects in Blockchain, IoT, AI, and Cloud solutions. Proven track record in project management within banking and financial sectors, collaborating with major organizations such as Santander Bank and Allianz. Expertise in data migration, development, and infrastructure solutions, driving successful outcomes across diverse industries.

Overview

12
12
years of professional experience

Work History

Technical Project Manager (Contract)

PHSA
06.2022 - Current
  • Company Overview: Provincial Health Services Authority is a publicly funded health service provider in the province of British Columbia
  • Project management throughout the lifecycle, from conception, development, validation and delivery to production, ensuring resources and knowledge transfer to the operational team
  • Status report creation of the projects to internal and external stakeholders and met with clients to discuss strategy, project specifications, Budget, timelines, Infrastructure and system requirements
  • Ability to manage multiple complex projects in parallel with different technologies
  • Reporting directly to the Senior Infrastructure Leaders and directors
  • Managing teams, vendors and third-party companies across the organization
  • Provincial Health Services Authority is a publicly funded health service provider in the province of British Columbia
  • Delivered 51 projects between Consulting and Implementation in Health Authorities (PHSA, BCCDC Labs, PHC, VCHA, NHA, UBC, IHA, BC Cancer, NHA) in Development, Infrastructure, Datacenters and Facilities
  • Technologies/Environment: MS SharePoint, Azure, AWS, Oracle ERP, Microsoft 365, Nutanix, Ethos, e-Health connection, PharmacyKeeper, MEDITECH, SAP, Replicon and Citrix

Co-Founder - Head of Operation and Strategy

4Manager Technology LTD
10.2021 - Current
  • Company Overview: The company specializes in project management, cloud and innovations active in the Canadian and Brazilian markets
  • Project management using best practices from PMBOK/PMI, Prince2 and agile methodologies such as (Scrum, Kanban and Safe)
  • Migration of on-premises services/environments to public and hybrid clouds on AWS, Azure, Oracle and GBP platforms
  • Support in decision-making for new platforms and architectures
  • Presentation of commercial proposals and solutions to executives and teams
  • Management of third-party companies
  • The company specializes in project management, cloud and innovations active in the Canadian and Brazilian markets
  • Delivered projects at PHSA
  • Technologies/Environment: SharePoint, Azure, AWS, Oracle, Microsoft 365, Nutanix, Ethos, e-Health connection, SAP, Power Bi, Power Center and AI solutions

Senior Program/Project Manager

Euphorica Solutions Inc., powered by XLMedia
02.2020 - 09.2021
  • Company Overview: Euphorica is one of the leaders in delivering digital marketing services in Canada
  • This was for Casinos, websites, betting websites and betting applications
  • Directly responsible for the IT and developers' team
  • Reporting directly to the VP and directors
  • Management of the company's strategic program with the objective of organizing new product releases on the market and minimizing risks
  • Project management throughout the lifecycle, from conception, development, validation, and delivery to production, ensuring resources and knowledge transfer to the operational team
  • Status report creation of the projects to internal and external stakeholders and met with clients to discuss system requirements, specifications, and timelines
  • Lead and grow teams to ensure successful delivery of key objectives for products and services
  • Implemented the best practices of management and methodologies using PMI/PMBOK, Agile methods (Scrum, SAFe) and DevOps tools (Jenkins, New Relic, Gitlab, Github)
  • Develop and implement policies and procedures for electronic data processing and computer systems
  • CRM Implementation such as HubSpot with Salesforce integration
  • Delivering projects using AI tools, Machine Learning and data analysis to help improve score prediction and campaigns
  • Euphorica is one of the leaders in delivering digital marketing services in Canada
  • This was for Casinos, websites, betting websites and betting applications
  • Minimized project costs by 20%, avoiding rework and communication failures
  • Increased team performance and delivered the project by 70% after implementing agile methodology, new organizational structure and performance incentive policies
  • Technologies/Environment: Process improvement, PMI/PMBOK and Scrum methodology, Java, React, Angular JS, Python, Kotlin, IOS Swift/UI, DevOps Jira, Confluence, MS Teams, Slack, MS Project, Cookie Pro and AWS

Director of Operations

Klever I/O
06.2019 - 08.2021
  • Company Overview: Company specializing in systems development, DevOps Consulting, Cloud solutions and new technologies such as Blockchain and cryptocurrency
  • Operations in countries such as Chile, Brazil, Colombia, USA and Perú
  • Directly responsible for the IT project, developers, and strategic team
  • Reported directly to the CEO, Founders, and investors
  • Responsible for growing the new structure of the technical team and organization
  • Developed the annual roadmap for products and new systems
  • Management of more than 115 specialists distributed in different teams, with different products and projects simultaneously
  • Led the decision support for infrastructure and cloud environments AWS, Azure and GDP (private, on-premises and hybrid), including web-scale virtualization and containerization, and data center networking
  • Direct responsible for the company SLA’s , SLO’s and SLI’s
  • Directed the project and development teams in new technology and product innovation such as Blockchain, mobile apps and cryptocurrency
  • Used resources such as AI, Machine Learning, Chat Bots, Trading Bots and data analysis to understand user behaviour and help improve products, designs and user experience
  • Product performance monitoring through analysis tools, along with industry/market trends, respecting user feedback and needs
  • Supported the development of technical teams in accordance with professional growth, teamwork, and ownership spirit
  • Helped the RH team with Recruitment & hiring/partnering for service delivery
  • Constantly provided feedback to all the technical teams
  • Built relationships with customers and third-party companies
  • Company specializing in systems development, DevOps Consulting, Cloud solutions and new technologies such as Blockchain and cryptocurrency
  • Operations in countries such as Chile, Brazil, Colombia, USA and Perú
  • Reduced cloud environment costs by 30%
  • Team growth from 35 to 115 employees
  • Increased team performance by 50% after agile methodology implementation and the number of main app users from 150,000 to more than 4 million
  • Creation of PMO and Project Center of Excellence
  • Technologies/Environment: Process improvement, PMI/PMBOK and Scrum methodology, AI tools, Machine Learning, Trading Bots, Chat Bots, Java, React, Angular JS, Python, Kotlin, IOS Swift/UI, DevOps, Jira, Confluence, MS Teams, Slack, MS Project, Pivotal, Testpad, Jenkins, AWS, Azure, GCP and Blockchain

Senior Project Manager

Trail Techworks – Trail Appliances (Canada)
01.2019 - 04.2019
  • Company Overview: Trail Techworks builds and operates the technology that powers Trail Appliances – Western Canada's largest independent appliance retailer
  • Product and project management at Trail Techworks, a technology company owned by Trail Appliances, responsible for delivering projects and products generating new business opportunities
  • Reported directly to Trail Appliances and Trail Techworks executives (Board, Vice President) on progress, risks and deliverables of products and projects in the development phase
  • Led the digital tags modernization projects in all stores (Digital Tags), designed new virtual servers (Terminal Server) and solutions for production
  • Managed strategic and automation quality assurance teams, and created test documentation, including automated test scripts, epics, stories and use cases
  • Responsible for the management and relationship with internal customers and external suppliers
  • Ensured all procedures were applied and governance requirements were met, including risk and problem management
  • Trail Techworks builds and operates the technology that powers Trail Appliances – Western Canada's largest independent appliance retailer
  • Implemented agile process and methodology, reduced the time to deliver a product by 50%
  • Increased the technical quality of documentation
  • Created a POC development environment to validate new tools
  • Technologies/Environment: Process improvement, PMI/PMBOK and Scrum methodology, Microsoft products

Senior Portfolio Manager

Cielo S.A.
07.2014 - 05.2018
  • Company Overview: The largest company in the acquisition and payment sector in Brazil and the largest Brazilian credit and debit card operator
  • Cielo is the biggest payment system company in Latin America by revenue and market value
  • Project and product management at Cielo for high-risk projects, products, and portfolios, which generated new business opportunities
  • Reported directly to Cielo executives (director board, VP board) regarding progress, risks, and deliverables
  • Lead and grow a team of program managers to ensure successful delivery of key objectives for products and services
  • Design and developed dashboards to assist company executives in making decisions
  • Command Center Expertise helping to define Service Management, Capacity planning, Cost, Systems monitoring, Release management (CICD) and PCI
  • Led the telecom teams using Cisco routers, switches, Checkpoint firewalls, Load Balancer F5 with LTM module and iRules solution for more than 100 links
  • Project management and development of system implementation lifecycle and DevSecOps tools (Jenkins, New Relic, Gitlab, Github)
  • Directed the quality assurance team (UAT) responsible for tests and automation practices
  • Supervised infrastructure and development projects using cross-area teams, including architects, developers, database specialists and software manufacturing in Brazil and abroad
  • Management of the security team in the implementation of the Fico fraud solution
  • The largest company in the acquisition and payment sector in Brazil and the largest Brazilian credit and debit card operator
  • Cielo is the biggest payment system company in Latin America by revenue and market value
  • Designed and implemented the executive dashboard to oversee programs and projects, aiding C-level decision-making
  • Direct contribution to the creation of the PMO/CoE
  • Created a new digital portal product and environment to help companies accept a Brazilian credit card named ELO
  • The initial budget of the project was 180 million reais
  • Created the new Command Center to ensure the operation and service level of the company
  • Delivered more than 5 development environments with 150 servers and 250 VDI in 3 data centers
  • Managed 3 third-party companies and vendors with over 100 IT specialists
  • Implemented Falcon Fraud Manager in 3 environments (UAT, Certification, Production)
  • Technologies/Environment: MS SharePoint, Falcon Fraud Manager, Cisco Technologies (Cisco routers, switches (9200,9800,400 and NCS 500 series), checkpoint firewalls, Load Balancer F5 with LTM module and iRules solution, Oracle (DB, Exalogic and Exadata), EMC (VMware), Cloud (Private, On-Premises and Hybrid) and Mainframes

Senior Project & Development Manager

IBM (Brazil)
02.2013 - 07.2014
  • Company Overview: The biggest IT consultancy and service company in the world
  • Directly responsible for high-risk projects, generating new business opportunities
  • FastShop was the end customer, and its business is in the retail segment
  • Reported directly to IBM executives on the progress of projects and new opportunities
  • Delivered projects and developer systems using PMI/PMBOK best practices and IBM methodologies
  • Ensured all procedures were applied and governance requirements were met, including risk and problem management
  • Coordination of a team of architects, developers, specialists, and software manufacturing in Brazil and abroad
  • Engaged project team members and contractors and motivated them to take decisive action and accountability for their assigned work
  • The biggest IT consultancy and service company in the world
  • Implemented the first MDM (Master Data Management) in Brazil
  • Increased the quality of customer data information by 70%, allowing the company to use this data to integrate with e-commerce platforms and business analytics tools
  • Management of over 50 people in 6 different countries (USA, Brazil, UK, Germany, India and China)
  • Sanity checks and data migration for 200 Stores and 5 Distribution Centers using MDM
  • Technologies/Environment: Microsoft Products, IBM Products (MDM, Webservice, Cognito and Watson)

Education

Post-graduate degree - Digital Enterprise Management with Prince 2

University of Westminster
UK
12.2010

Post-graduate degree - Telecommunications

University São Judas Tadeu
Brazil
12.2000

Bachelor's degree - Data Processing Technology

University Ibero Americana
Brazil
12.1998

Skills

  • ITIL and ITSM frameworks
  • CMMI and ISO standards
  • KPIs establish, measure, and track
  • ServiceNow and Confluence
  • Jira and Splunk integration
  • Service management strategies
  • Capacity and cost planning
  • Systems monitoring and release management
  • Environment management practices
  • Microsoft Office 365 and SharePoint
  • Oracle ERP solutions (Exalogic and Exadata)
  • EMC storage solutions
  • VMware virtualization technologies
  • Cloud platforms: AWS, Azure, GCP
  • Mainframe systems expertise
  • Quality assurance methodologies
  • Project and portfolio management
  • PMI-PMBOK and PRINCE2 certifications
  • SCRUM, SAFe, and Kanban frameworks
  • MDM implementation and data migration
  • ERP and CRM implementations
  • AI Project Management Solution

Accomplishments

  • Worked with diverse business stakeholders across multiple business units and partners.
  • Designed and developed dashboards to assist company executives in making decisions.
  • Consistently apply project management methodology, standards, practices, processes and artifacts to all projects and products while respecting the product and project lifecycle.
  • Implementation and strong knowledge of business processes using ERP technologies solutions.
  • Managed Command Center teams to ensure the SLAs, SLOs, SLIs and Post-mortem process.
  • Led a team of program managers to ensure the successful delivery of critical objectives, products and services.
  • Ability to learn and adapt quickly to new products, technologies, and challenges and contribute to and run cross-organization initiatives.
  • Partner and engagement with product and engineering teams to align products and feature plans with the strategic business direction.
  • Led and managed the definition of scope, planning, cost and road maps of products and projects.
  • Managed relationships with system integrators and third-party vendors, assisting in delivering and supporting enterprise systems and associated services.
  • Guided and encouraged project team members and contractors to help them take decisive action and responsibility for their designated work.
  • Ensure that procedures are applied, and governance requirements met, including risk, change, and problem management, and communicate regularly with leadership.

Professional Development And Certifications

  • 2024, Agile projects with AI adoption, Nexaone
  • 2024, AI Project Leader, Nexaone
  • 2023, Azure foundation training, Microsoft training
  • 2022, AWS foundation training, staff development at 4Manager Technology
  • 2022, Leading Complex Projects, IDEO U - ICBC
  • 2021, Blockchain, FIAP
  • 2020, PSM – Professional Scrum Master, TI Exames
  • 2020, PSPO – Professional Scrum Product Owner, TI Exames
  • 2019, SAFe – SAFe Agile Framework, staff development at Klever
  • 2019, Mobile development Strategy (IOS & Android), staff development at Klever
  • 2019, Blockchain and Smart contracts, staff development at Klever
  • 2019, Blockchain and Cryptocurrencies, staff development at Klever
  • 2018, Cloud Management course, staff development at Cielo
  • 2013, Agile methods and coach course, staff development at Cielo
  • 2009, Project Management course, staff development at InMetrics
  • 2007, Management with Prince 2, staff development at Imperial College
  • 2007, Manager Development and Leadership, staff development at Imperial College

Languages

English
Full Professional
Spanish
Professional
Portuguese
Native/ Bilingual

Timeline

Technical Project Manager (Contract)

PHSA
06.2022 - Current

Co-Founder - Head of Operation and Strategy

4Manager Technology LTD
10.2021 - Current

Senior Program/Project Manager

Euphorica Solutions Inc., powered by XLMedia
02.2020 - 09.2021

Director of Operations

Klever I/O
06.2019 - 08.2021

Senior Project Manager

Trail Techworks – Trail Appliances (Canada)
01.2019 - 04.2019

Senior Portfolio Manager

Cielo S.A.
07.2014 - 05.2018

Senior Project & Development Manager

IBM (Brazil)
02.2013 - 07.2014

Post-graduate degree - Digital Enterprise Management with Prince 2

University of Westminster

Post-graduate degree - Telecommunications

University São Judas Tadeu

Bachelor's degree - Data Processing Technology

University Ibero Americana

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