Andelina Serna
Manteca
Summary
Results-driven professional with a strong passion for delivering exceptional customer service. Skilled in problem-solving, active listening, and ensuring customer satisfaction. Demonstrated ability to thrive in fast-paced environments and effectively manage multiple tasks while consistently providing superior service. Eager to leverage extensive customer interaction and teamwork experience in a customer service role at a forward-thinking company.
Overview
6
6
years of professional experience
Work History
Shopper/Driver
Instacart
12.2020 - Current
- Delivered personalized customer service by assisting with order selection, recommending substitutions, and ensuring satisfaction with product choices
- Maintained high standards of quality and timeliness in fulfilling orders and meeting delivery deadlines
- Communicated effectively with customers to clarify special requests and ensure accuracy in deliveries
- Contributed to consistently exceeding performance goals in a dynamic, customer-focused role
Customer Service Associate (Seasonal)
Kohl's
10.2024 - 01.2025
- Provided friendly and knowledgeable customer assistance, engaging with 50+ customers daily to enhance their shopping experience
- Handled customer inquiries, complaints, and returns, leading to a 15% increase in customer return rates
- Utilized POS systems to process transactions accurately and efficiently
- Demonstrated strong interpersonal and communication skills to promote merchandise and drive sales
- Excelled in a fast-paced environment, managing multiple customer requests while maintaining a positive attitude
Warehouse Associate
Randstad
06.2023 - 12.2023
- Supported warehouse operations across multiple positions, including labeling, production, and palletizing
- Ensured accurate order fulfillment and efficient processing within strict deadlines
- Worked collaboratively with team members to achieve productivity targets and maintain workplace safety
Warehouse Associate
Amazon
06.2022 - 08.2022
- Assisted with the building, packing, and shipping of products, ensuring timely delivery
- Maintained attention to detail and high accuracy while handling inventory in a large-scale warehouse setting
The Cupcake Shoppe
06.2019 - 09.2019
- Baked fresh daily products and maintained a clean, welcoming store environment
- Assisted customers with product selections and processed sales transactions using POS systems
- Performed basic janitorial tasks to ensure a tidy and pleasant store ambiance
Cake Decorator/Baker
Cold Stone Creamery
06.2019 - 07.2019
- Decorated custom cakes and prepared daily baked goods to meet customer specifications
- Provided top-tier customer service while serving ice cream, ensuring a positive experience for every guest
- Maintained store cleanliness, contributing to an inviting and sanitary environment
Crew Member
Cold Stone Creamery
11.2018 - 03.2019
- Delivered excellent customer service while serving ice cream and handling customer orders
- Accurately processed payments and managed cash register transactions
- Performed cleaning tasks to ensure a neat, professional store presentation
Education
Associate - Medical Assisting
Modesto Junior College
Modesto, CA02.2025
Skills
- Customer Service Excellence
- Conflict Resolution & Problem Solving
- Active Listening & Effective Communication
- Cash Handling & POS Systems
- Time Management & Multitasking
- Food Safety & Preparation
- Team Collaboration & Independence
- Microsoft Office Suite (Word, Excel, Outlook)
- Cake Decorating & Bakery Skills
- Warehouse Operations & Inventory Management
Timeline
Customer Service Associate (Seasonal)
Kohl's
10.2024 - 01.2025
Warehouse Associate
Randstad
06.2023 - 12.2023
Warehouse Associate
Amazon
06.2022 - 08.2022
Shopper/Driver
Instacart
12.2020 - Current
The Cupcake Shoppe
06.2019 - 09.2019
Cake Decorator/Baker
Cold Stone Creamery
06.2019 - 07.2019
Crew Member
Cold Stone Creamery
11.2018 - 03.2019
Associate - Medical Assisting
Modesto Junior College
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