Summary
Overview
Work History
Education
Skills
Availability
Languages
Timeline
Generic

Andeep Kaur

Etobicoke,ON

Summary

Motivated and adaptable individuals seeking a customer service position where I can utilize my interpersonal skills and contribute to delivering exceptional service to customers. I am eager to work in a dynamic environment where I can learn and grow professionally while making a positive impact on the team and the organization.

Overview

6
6
years of professional experience

Work History

Warehouse Associate

Walmart Distribution Center
Mississauga, Ontario
05.2024 - 02.2025
  • Picked and packed merchandise for store shipments.
  • Used RF scanners to track and manage inventory.
  • Assisted with unloading and stocking incoming shipments.
  • Followed workplace safety regulations to prevent injuries.
  • Worked in a fast-paced environment to meet productivity targets.

IELTS Tutor

Harshukh Study Visa & Immigration
Mohali
03.2023 - 04.2024
  • Designed and delivered structured lessons focused on the four IELTS components: Listening, Reading, Writing, and Speaking
  • Tailored teaching methods and materials to suit individual student needs and proficiency levels
  • Conducted regular mock tests and provided feedback to improve test-taking skills and timing
  • Conducted one-on-one speaking sessions to build confidence and fluency
  • Supported international students understanding the cultural contexts of the English language

Office Assistant

World Financial Group
Toronto
06.2022 - 02.2023
  • Organizing, filing, and maintaining physical and electronic records
  • Inputting and updating information in databases and spreadsheets
  • Handling phone calls, emails, and other forms of communication; routing messages to appropriate personnel
  • Managing appointments, meetings, and calendars for supervisors or teams
  • Sorting, distributing, and dispatching incoming and outgoing mail
  • Preparing basic reports, summaries, and presentations as required

Assistant Accountant

Sunil H Goyal & Co.
04.2021 - 03.2022
  • Recorded daily financial transactions such as sales, purchases, receipts, and payments
  • Ensure that financial documents are properly organized and updated
  • Providing general administrative support to senior accountants and financial managers
  • Entering financial data into accounting software and ensuring the information is accurate
  • Managed vendor invoices, processed payments, and handled client invoices, ensuring timely reconciliation

Tele caller

Competent synergies
Mohali, Sector 67
06.2019 - 03.2020
  • Company Overview: (Airtel DTH process)
  • Handled inbound calls to assist customers with inquiries, complaints, and service requests
  • Resolved customer issues related to DTH services, ensuring prompt and effective solutions
  • Promoted new plans, packages, and offers to customers, achieving monthly sales and retention targets
  • Maintained accurate customer records and interactions in the Customer Relationship Management (CRM) system
  • Consistently met performance metrics such as first-call resolution and customer satisfaction scores
  • (Airtel DTH process)

Education

MBA - Technology, Innovation & Entrepreneurship

International Business University
Toronto
03.2025

Bachelor of Commerce (B.COM) -

Maharaja Ranjit Singh Punjab Technical University
Punjab, India
01.2019

Skills

  • Proficiency in Excel
  • Organizational abilities
  • Flexibility
  • Conflict Resolution
  • Team player
  • Reliable and Responsible
  • Task management
  • Creative Thinking
  • Customer Service
  • Customer Transactions
  • Teaching & Training

Availability

Full-time availability, Monday to Sunday, including evenings, weekends, and holidays.

Languages

  • Fluent in English
  • Hindi
  • Punjabi

Timeline

Warehouse Associate

Walmart Distribution Center
05.2024 - 02.2025

IELTS Tutor

Harshukh Study Visa & Immigration
03.2023 - 04.2024

Office Assistant

World Financial Group
06.2022 - 02.2023

Assistant Accountant

Sunil H Goyal & Co.
04.2021 - 03.2022

Tele caller

Competent synergies
06.2019 - 03.2020

MBA - Technology, Innovation & Entrepreneurship

International Business University

Bachelor of Commerce (B.COM) -

Maharaja Ranjit Singh Punjab Technical University
Andeep Kaur