Andeep Kaur
Etobicoke,ON
Summary
Motivated and adaptable individuals seeking a customer service position where I can utilize my interpersonal skills and contribute to delivering exceptional service to customers. I am eager to work in a dynamic environment where I can learn and grow professionally while making a positive impact on the team and the organization.
Overview
6
6
years of professional experience
Work History
Warehouse Associate
Walmart Distribution Center
Mississauga, Ontario
05.2024 - 02.2025
- Picked and packed merchandise for store shipments.
- Used RF scanners to track and manage inventory.
- Assisted with unloading and stocking incoming shipments.
- Followed workplace safety regulations to prevent injuries.
- Worked in a fast-paced environment to meet productivity targets.
IELTS Tutor
Harshukh Study Visa & Immigration
Mohali
03.2023 - 04.2024
- Designed and delivered structured lessons focused on the four IELTS components: Listening, Reading, Writing, and Speaking
- Tailored teaching methods and materials to suit individual student needs and proficiency levels
- Conducted regular mock tests and provided feedback to improve test-taking skills and timing
- Conducted one-on-one speaking sessions to build confidence and fluency
- Supported international students understanding the cultural contexts of the English language
Office Assistant
World Financial Group
Toronto
06.2022 - 02.2023
- Organizing, filing, and maintaining physical and electronic records
- Inputting and updating information in databases and spreadsheets
- Handling phone calls, emails, and other forms of communication; routing messages to appropriate personnel
- Managing appointments, meetings, and calendars for supervisors or teams
- Sorting, distributing, and dispatching incoming and outgoing mail
- Preparing basic reports, summaries, and presentations as required
Assistant Accountant
Sunil H Goyal & Co.
04.2021 - 03.2022
- Recorded daily financial transactions such as sales, purchases, receipts, and payments
- Ensure that financial documents are properly organized and updated
- Providing general administrative support to senior accountants and financial managers
- Entering financial data into accounting software and ensuring the information is accurate
- Managed vendor invoices, processed payments, and handled client invoices, ensuring timely reconciliation
Tele caller
Competent synergies
Mohali, Sector 67
06.2019 - 03.2020
- Company Overview: (Airtel DTH process)
- Handled inbound calls to assist customers with inquiries, complaints, and service requests
- Resolved customer issues related to DTH services, ensuring prompt and effective solutions
- Promoted new plans, packages, and offers to customers, achieving monthly sales and retention targets
- Maintained accurate customer records and interactions in the Customer Relationship Management (CRM) system
- Consistently met performance metrics such as first-call resolution and customer satisfaction scores
- (Airtel DTH process)
Education
MBA - Technology, Innovation & Entrepreneurship
International Business University
Toronto03.2025
Bachelor of Commerce (B.COM) -
Maharaja Ranjit Singh Punjab Technical University
Punjab, India01.2019
Skills
- Proficiency in Excel
- Organizational abilities
- Flexibility
- Conflict Resolution
- Team player
- Reliable and Responsible
- Task management
- Creative Thinking
- Customer Service
- Customer Transactions
- Teaching & Training
Availability
Full-time availability, Monday to Sunday, including evenings, weekends, and holidays.
Languages
- Fluent in English
- Hindi
- Punjabi
Timeline
Warehouse Associate
Walmart Distribution Center
05.2024 - 02.2025
IELTS Tutor
Harshukh Study Visa & Immigration
03.2023 - 04.2024
Office Assistant
World Financial Group
06.2022 - 02.2023
Assistant Accountant
Sunil H Goyal & Co.
04.2021 - 03.2022
Tele caller
Competent synergies
06.2019 - 03.2020
MBA - Technology, Innovation & Entrepreneurship
International Business University
Bachelor of Commerce (B.COM) -
Maharaja Ranjit Singh Punjab Technical University