Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ande Rossainz

San Diego

Summary

Dynamic Marina Manager with a proven track record at Gozzer Ranch Golf & Lake Club, excelling in customer satisfaction and operational efficiency. Strong communicator and problem-solver, adept at training staff and enhancing service quality. Proficient in Microsoft Office, ensuring meticulous organization and effective event coordination to foster community engagement.

Overview

5
5
years of professional experience

Work History

Marina Manager

Gozzer Ranch Golf & Lake Club
03.2023 - Current
  • Coordinated marina events to foster a positive community atmosphere, attracting new customers and retaining current clientele.
  • Streamlined marina operations for improved efficiency through regular evaluation of staff performance and updating procedural manuals.
  • Assisted clients in their boating needs by coordinating slip reservations or offering guidance on local attractions or activities suitable for water enthusiasts.
  • Provided ongoing training opportunities for employees to enhance their skills in customer service, boat handling techniques, safety procedures among others.
  • Maintained high customer satisfaction with proactive communication, addressing concerns promptly, and providing exceptional service.

Deckhand

American Angler Sport Fishing
05.2022 - 11.2022
  • Handled lines during mooring operations efficiently, securing the vessel safely at designated locations.
  • Inspected and maintained deck equipment and supplies.
  • Performed maintenance tasks such as painting, chipping rust, and greasing equipment to extend the lifespan of onboard assets.
  • Communicated clearly, concisely and politely with passengers and crew members.
  • Followed safety protocols and procedures to prevent accidents.
  • Inspected and tested safety equipment and emergency response systems.

Deck Seaman

USCG Douglas Munro
04.2020 - 04.2022
  • Increased efficiency in cargo operations by assisting with loading, unloading, and securing materials.
  • Demonstrated flexibility when assigned additional or unexpected responsibilities during shifts at sea or in port.
  • Enhanced deck safety by conducting regular maintenance checks and repairs on equipment.
  • Advanced personal growth within the maritime industry by seeking opportunities for professional development both onboard the vessel and externally through certifications or coursework.
  • Reduced accidents on deck by maintaining awareness of surroundings while performing tasks such as painting, chipping rust, or cleaning surfaces.
  • Developed strong knowledge of maritime regulations and adhered to them consistently for optimal safety and compliance onboard the vessel.
  • Contributed to successful navigation by supporting officers in plotting courses and monitoring vessel positions.
  • Ensured timely completion of tasks by coordinating with fellow deckhands during various shipboard duties.
  • Assisted with lifeboat operations during drills or emergencies, ensuring proper preparation for safe evacuation if necessary.

Education

General Studies

Grossmont HighSchool
La Mesa, CA
06.2015

Skills

    Strong communication skills, both verbal and written

    ● Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

    ● Excellent problem-solving and critical-thinking abilities

    ● Strong organizational and time management skills

    ● Detail-oriented and able to work with a high level of accuracy

    ● Ability to work independently and as part of a team

Timeline

Marina Manager

Gozzer Ranch Golf & Lake Club
03.2023 - Current

Deckhand

American Angler Sport Fishing
05.2022 - 11.2022

Deck Seaman

USCG Douglas Munro
04.2020 - 04.2022

General Studies

Grossmont HighSchool

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Ande Rossainz