Andalib-Bin-Karim Chowdhury
Telus Communications Inc.
Mercier
1
Certification
8
years of professional experience
Results-driven technology professional with over 7 years of experience supporting enterprise clients across North America, specializing in Google Cloud Platform (GCP) and Microsoft 365 services. Certified as a GCP Professional Cloud Architect and Associate Cloud Engineer, along with CCNA and CompTIA A+, demonstrating a robust foundation in cloud administration, troubleshooting, and networking protocols. Proficient in Linux/Unix operating systems, emphasizing troubleshooting skills, and developing expertise in Python scripting for task automation and process optimization. Strong documentation and technical writing skills evidenced by authorship of over 10 prestigious IEEE research publications, supported by a Master’s degree in Electrical Engineering from Memorial University of Newfoundland. Legally entitled to work in Canada (Canadian Citizen).
Work History
Systems Analyst II, Google Cloud-Infrastructure
4 Years 9 Months- Provide comprehensive technical support for Google Cloud Platform (GCP) products, solutions, and APIs, including but not limited to Google Compute Engine (GCE), Google Kubernetes Engine (GKE), Cloud Logging/ Monitoring, Security and more.
- Additionally, offer expertise in troubleshooting Linux systems to ensure smooth operation across environments, including live troubleshooting sessions with customers and reproducing customer issues in our test environment.
- Efficiently manage Google Kubernetes Engine (GKE) clusters, overseeing workload distribution, implementing autoscaling strategies, and optimizing load balancing mechanisms.
- Thoroughly document and investigate product bugs and customer concerns, working closely with internal product teams and customers to swiftly address and resolve issues, ensuring minimal disruption to operations.
- Collaborate with cross-functional teams such as Big Data, Infrastructure, Platform, and Network specialists to continually enhance GCP offerings. Provide senior-level insights and recommendations, and contribute to product code improvements where necessary.
M365 Enterprise Technical Advisor III
2 Years- Analyzed and solved technical problems related to Microsoft cloud services, notably Microsoft Intune and Office 365.
- Troubleshooting Intune issues related to device management, app deployment and mobile application management for platforms, such as Android, iOS, Windows 10 and MacOS.
- Assisted large organizations with automatic device enrollment programs such as, Windows 10 Auto-pilot enrollment and Apple DEP enrollment etc.
- Assisted enterprise clients to define and assign Device Compliance, Configuration and AppProtection/configuration policies for platforms, such as Android, iOS, Windows 10 and MacOS.
- Supported B2B clients to troubleshoot system administration rights in Office 365, Exchange, Sharepoint, Teams and Onedrive security, connectivity and syncing issues etc.
- Experienced troubleshooting Hybrid on-premise environment with Azure AD connect.
- Used Powershell commands to manage Office 365 services for speed, automation, and additional capability.
- Replicated similar scenarios on Virtual machines to troubleshoot.
- Experienced in Azure Active Directory configuration issues and Conditional Access policies.
Technical Support Consultant (Tier 1 and Tier 2)
1 Year 7 Months- Provided technical support to frontline agents and answer inquiries related to IGNITE/RHSI/RHP/SHM
- Notified front line teams regarding outages, product launches, process/policy changes and call volume updates
- Handled escalations from ELT/SLT/ CCTS/ frontline/offline management and diffuse complaints with sense of urgency
- Triaged work with Cross-functional groups (Platform, NOC, OOP, OSTC, etc.)
- Reported tool malfunctions, monitoring queues and overseeing IVRs (Interactive Voice Response)
- Provided technical support by handling inquiries about repair, replacement, technical problem resolution and connectivity, utilizing desktop applications such as ICM, SGI etc.
- Analyzed issues with telecommunication equipment and/or devices and associated desktop software and troubleshooting the required resolution; including, account provisioning, device functionality, device configuration, application support, software downloads, network connectivity etc.
Education
Master of Engineering - Electrical Engineering
Skills
Proficient in diagnosing and resolving application issues across various platforms and environments
leveraging expertise in troubleshooting software and hardware components.
Skilled in providing technical support for end-users
including system configuration
software installation
and user training
ensuring smooth operation and optimal performance.
Experienced in analyzing system logs
monitoring performance metrics
and implementing proactive measures to prevent potential disruptions
demonstrating a proactive approach to maintaining system reliability and efficiency.
Languages
English
Full Professional
Certification
- Google Cloud- Professional Cloud Architect - Jan. 2026
- Google Cloud- Associate Cloud Engineer (GCP-ACE) - Feb. 2022
- CompTIA A+ - July 2019
- Cisco Certified Network Associate (CCNA-R&S) - Dec. 2018
Timeline
Systems Analyst II, Google Cloud-Infrastructure
Telus Communications Inc.
10.2021 - CurrentRead More
M365 Enterprise Technical Advisor III
Sherweb Inc.
09.2019 - 09.2021Read More
Technical Support Consultant (Tier 1 and Tier 2)
Rogers Communications Inc.
01.2018 - 08.2019Read More
Memorial University of Newfoundland
Master of Engineering from Electrical Engineering
Read More