ANCY JOHNSON
WATERLOO,CANADA
Summary
Organized and motivated professional with strong time management and organizational skills. Proven ability to adapt and excel in diverse environments. Committed to contributing to company growth while enhancing personal capabilities.
Overview
3
3
years of professional experience
Work History
Restaurant supervisor
Lazeez Shwarma Meditarian Restaurant
Waterloo, Canada
01.2025 - Current
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Established policies for cash handling procedures to maximize security measures.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Maintained detailed records of sales transactions and daily shift reports.
- Resolved conflicts among employees in an effective manner.
- Managed day-to-day operations of restaurant, including scheduling and inventory control.
Team Member
MCC Trift On Kent
Kitchener, ON
05.2023 - 05.2024
- Assisted customers with product selection and inquiries during peak hours.
- Maintained cleanliness and organization of store displays and inventory areas.
- Operated point-of-sale system efficiently for customer transactions.
- Engaged with customers to create a welcoming atmosphere in the store.
- Maintained a clean and organized work area throughout shift.
- Built and maintained working relationships with peers and upper management.
Waitress
University Club
Waterloo, Canada
10.2023 - 02.2024
- Company Overview: University of Waterloo
- Resolved customer complaints in a timely manner with professionalism.
- Monitored cash register operations during shifts for accuracy of transactions.
- Performed opening and closing duties including setting up dining areas, restocking shelves.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Created daily shift schedules for waitstaff according to business needs.
- Assisted bartenders when needed during peak hours or when short staffed.
- Conducted regular meetings with waitstaff to discuss progress and changes in restaurant policies or procedures.
- Maintained accurate records of sales transactions and inventory levels.
- University of Waterloo
Marketing executive
MCK group of company
Kerala, India
10.2022 - 01.2023
- Planned and executed marketing campaigns for financial products including loans, investments, and insurance.
- Conducted market research to identify potential clients, market trends, and competitor activities.
- Generated and followed up on client leads through digital promotions, referrals, and direct marketing.
- Created and managed marketing content for social media, email campaigns, and promotional brochures.
- Organized financial awareness programs, webinars, and client engagement events.
- Maintained strong relationships with clients, addressing financial product inquiries and service needs.
- Monitored campaign performance, lead conversions, and prepared performance reports for management.
Education
Post-Graduate certificate - Strategic Marketing Communications
Conestoga College Institute of Technology and Advanced Learning
Kitchener, ON12.2024
Bachelor of Arts - English Language and Literature
Prajyoti Niketan College
Kerala, INDIA06.2021
Skills
- Order picking
- Customer service
- Communication skills
- Event coordination
- Leadership skills
- Food safety and hygiene
- Campaign planning
- Social media marketing
- Email marketing
- Website management
Timeline
Restaurant supervisor
Lazeez Shwarma Meditarian Restaurant
01.2025 - Current
Waitress
University Club
10.2023 - 02.2024
Team Member
MCC Trift On Kent
05.2023 - 05.2024
Marketing executive
MCK group of company
10.2022 - 01.2023
Post-Graduate certificate - Strategic Marketing Communications
Conestoga College Institute of Technology and Advanced Learning
Bachelor of Arts - English Language and Literature
Prajyoti Niketan College
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