ANCHUAL SEHGAL

• Processes check in and check out of guest accurately maintains guest accounts
• Exhibited excellent customer service to ensure every guest's experience was exemplary
• Completes daily shift checklist, ensuring responsibilities are completed correctly and on time
• Mentored new staff on correct procedures, compliance requirements and performance strategies
• Supervised front desk operations, enabling guests to receive superior customer service from hotel staff
• Made decisions as they were related to the front desk function in the absence of the duty manager.

Greets customers and demonstrates excellent customer service skills.

Helps customers select products, answers questions, and shares product knowledge.

Creates or updates customer profile records.

Processes purchases and returns.

Alerts management of potential security issues.

Assists with inventory, including receiving and stocking merchandise.

Helps with the store opening and closing process.

• Communicate with clients to diagnose technical issues
• Provide step-by-step instructions to fix technological issues
• Provide backup solutions whenever necessary
• Provide training sessions for new hardware or software products
• Access instruction manuals to help users utilize their software or hardware properly
• Keep detailed logs of client problems, solutions, and customer satisfaction
• Provide instructions in simple terms
• Work together with other Technical Support Specialists to find solutions to more complex issues.