Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anchit Kour

Olds

Summary

Dynamic customer service professional with a proven track record at Dashmesh General Store, excelling in complaint resolution and consultative sales. Skilled in account updating and team collaboration, I effectively enhanced customer retention rates and developed promotional strategies, driving engagement and satisfaction in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Dashmesh General Store
11.2022 - 01.2024
  • Responded to customer requests for products, services, and company information.
  • Promptly responded to inquiries and requests from prospective customers.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Investigated and resolved accounting, service and delivery concerns.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Created and maintained detailed database to develop promotional sales.

Digital Marketing Intern

Smart Knower
07.2022 - 08.2022
  • Prepared weekly updates and reports to track growth and success rates of marketing campaigns.
  • Created engaging content for Pinterest, Facebook, and Instagram.
  • Assisted marketing coordinators and graphic designers with website copywriting and proofing.
  • Designed and presented social media campaign ideas.

Education

PG Diploma AgriBusiness - Agriculture

Olds College
Olds
05-2026

Bachelor of Science - Agriculture

Chandigarh Univversity
Chandigarh
07-2024

Skills

  • Account updating
  • Complaint resolution
  • Scheduling
  • Consultative sales
  • Recordkeeping strengths
  • Dispute resolution
  • Team collaboration
  • Business development
  • Product and service solutions
  • Money handling
  • Complaint handling
  • Tracking complaints

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Limited Working

Timeline

Customer Service Representative

Dashmesh General Store
11.2022 - 01.2024

Digital Marketing Intern

Smart Knower
07.2022 - 08.2022

PG Diploma AgriBusiness - Agriculture

Olds College

Bachelor of Science - Agriculture

Chandigarh Univversity
Anchit Kour