ANCHAL SHARMA
Abbotsford,BC
Summary
Compassionate and highly organized professional with 4+ years of experience supporting clients and internal teams in fast-paced, high-volume service environments. Proven ability to handle sensitive conversations, assess client needs and coordinate timely support—both virtually and in person. Experienced working with individuals from diverse backgrounds, including those impacted by poverty, food insecurity and limited access to education. Adept in de-escalation, service delivery coordination and digital recordkeeping using Microsoft Office Suite and Dynamics GP.
Overview
2026
2026
years of professional experience
Work History
Office Administrator
Silver Hills
2024 - Current
- Respond to over 30 urgent internal service requests while coordinating support across departments including HR, Finance, QA, projects and Operations.
- Serve as primary liaison for vendors and service providers, ensuring accuracy, clarity and professionalism in all communications.
- Assist People & Culture (HR) team with onboarding and internal employee requests, maintaining confidentiality and empathy.
- Process and track documentation for procurement and issue purchase orders using Microsoft Dynamics GP and Excel.
- Handle 10+ high-priority tasks under pressure, work within deadlines with resilience and attention to detail.
Office Manager
SS Rubbers
2022 - 2023
- Oversaw all administrative operations, ensuring smooth coordination between departments and supplier networks.
- Managed confidential communications, including resolving time-sensitive issues involving employee concerns and operational disruptions.
- Used empathy and de-escalation strategies to resolve workplace concerns and ensure smooth operational flow.
- Demonstrated initiative in resolving urgent internal issues with minimal supervision.
Administrative Assistant
RK Steel Fabricators
2020 - 2022
- Acted as first point of contact for clients and internal staff, fielding inquiries via phone, email and walk-in service.
- Maintained client and service documentation with precision and adherence to data privacy standards.
- Provided scheduling, document handling and office coordination support in fast-paced, high-volume environment.
- Demonstrated exceptional telephone etiquette, promptly responding to incoming calls and transferring to appropriate recipients.
- Managed correspondence and inquiries through phone calls and emails, ensuring prompt and professional responses.
Education
Master of Commerce -
GGDSD College
01-2020
Bachelor of Commerce - Economics
GGDSD College
01-2018
Skills
- Exceptional client-focused communication skills across in-person, phone and virtual settings
- Calm under pressure and trained in de-escalation strategies
- Skilled in assessing needs and coordinating timely, appropriate support
- Highly proficient in MS Word, Excel, Outlook and Dynamics GP for tracking and documentation
- Able to manage multiple priorities while maintaining accuracy and empathy
- Effective at working with individuals from diverse backgrounds
- Proven ability to work well within a team and independently, demonstrating initiative and adaptability
- Problem-solving and decision-making skills
Certifications
Trauma- and Violence-Informed Care Foundations Certification
Timeline
Office Administrator
Silver Hills
2024 - Current
Office Manager
SS Rubbers
2022 - 2023
Administrative Assistant
RK Steel Fabricators
2020 - 2022
Master of Commerce -
GGDSD College
Bachelor of Commerce - Economics
GGDSD College
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